**Responsibities:** + Deliver spa treatments and ensure treatment areas meet Six Senses standards + Provide training, coaching, and ongoing development for spa therapists + Maintain updated training records, materials, and conduct performance evaluations + Ensure high service quality, guest satisfaction, and therapist professionalism + Support retail sales, upselling, and achievement of revenue targets + Supervise daily spa operations, team punctuality, and grooming standards + Assist in guest interactions, resolving feedback and maintaining strong service culture + Collaborate with Spa Management on continuous improvement and team development + Handle reporting, audits, and promote a learning culture within the team **Requirements:** + Advanced MS Office and Outlook skill. + Knowledge of healing therapies, spa treatments, beauty products, wellness traditions and fitness. + Understand the latest trends, gadgets and health techniques in the market. + Very good command over written and spoken English. + Must be able to apply physical pressure for long durations. + Spa Industry or Resort/Hotel Experience. + Anatomy & Physiology, Massage Therapy, Beauty Therapy (all at NVQ, ITEC, or CIDESCO). + Two years or more of experience in beauty and massage therapies, preferably in a managerial level. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.