Hilton is a leading global hospitality company with a portfolio of 26 world-class brands comprising over 9,000 properties in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.

Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market. As part of this exciting pre-opening phase, Hilton Prishtina is seeking motivated, professional, and service-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team-focused environment.

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

 

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standardsEnsure client experience is proficient including bookings, payments, and consultation cardsInteract and communicate effectively with clients, members, team members, guests, and management teamEnsure team works to meeting department sales targets and ensure that sales are recorded accuratelyEnsure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guestsManage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and servicesComply with hotel security, fire, and health and safety regulationsWhat are we looking for?

A Spa Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nExperience working in the spa industry \nRelevant qualifications for the role \nPositive attitude \nGood communication skills \nCommitted to delivering a high level of customer service \nExcellent grooming standards \nFlexibility to respond to a range of different work situations \nAbility to work on your own or in teams \n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

\nPassion for customer service \nRelevant qualifications

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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