Company Description

Minor Hotels owns, manages and operates a diverse portfolio of over 560+ hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

NH Maldives Kuda Rah Resort offers the perfect blend of relaxation and adventure. Lounge by the pool in your overwater villa, swim in our crystal-clear lagoon and enjoy signature treatments at our spa. Discover world-class dive sites, then unwind with delicious dining and chilled cocktails as the stars light up the night sky. Welcome to your island paradise.

Job Description

Please note that this is not an exhaustive list of duties. Team members at NH Maldives Kuda Rah are expected to remain flexible and proactive in supporting the resort, guests, and colleagues. Below are the key responsibilities detailed for this position, but not limited to supervising daily spa operations, supporting and guiding spa therapists, ensuring treatment quality, hygiene, and safety standards, and delivering exceptional guest experiences in line with resort and brand standards.

Leadership & People Management

Support the Spa Manager in supervising the day-to-day spa operations and team performance.Allocate daily duties, prepare team members schedules, manage break times, and ensure adequate coverage at all times.Address basic personnel matters professionally and escalate sensitive issues to the Spa Manager or People & Culture.Foster a positive, respectful, and motivating working environment for all spa team members.Ensure all team members understand and comply with company policies, resort guidelines, and brand standards.Support and participate in all training programs, brand refreshers, and skill development sessions requested by Head Office or Management.

Daily Operations & Guest Experience

Ensure opening and closing procedures are followed correctly for each shift, using approved checklists.Maintain spa cleanliness, ambience, and presentation standards across all treatment rooms, reception, and wet areas.Monitor spa facilities and equipment; raise maintenance requests promptly and follow up with Engineering through approved systems.Review daily reservations and coordinate therapist assignments and break schedules accordingly.Step in to support spa reception operations when required, including during peak hours or emergencies.

Spa Reception & Reservations Support

Handle incoming calls professionally, ensuring calls are answered promptly and courteously.Provide accurate information to guests on spa treatments, availability, pricing, duration, and promotions.Manage bookings efficiently to maximize therapist utilization while maintaining service quality.Clearly confirm guest details, treatment times, and cancellation policies prior to ending conversations.Liaise with other departments when required to support guest arrangements.

Guest Interaction & Service Recovery

Engage proactively with guests to ensure satisfaction before, during, and after treatments.Handle guest concerns or complaints calmly and professionally, escalating when required.Conduct spa tours and assist with guest orientation and wellness consultations when needed.Support spa promotions, special offers, media visits, photo shoots, and site inspections for travel partners.

Revenue & Brand Standards

Actively support upselling of spa treatments, wellness programs, and retail products in a genuine and guest-focused manner.Ensure therapists follow approved treatment protocols and brand presentation standards.Support implementation of Minor Hotels and NH brand wellness concepts and service rituals.

Main Weekly Duties

Assist the Spa Manager with weekly treatment and retail inventory planning and ordering.Support preparation of operational reports, including:Staff attendance and leave trackingGuest feedback and service recovery actionsPetty cash, meal coupons, and basic revenue summariesWeekly spa performance reports

Main Monthly Duties

Assist with monthly spa reporting, including revenue summaries and guest feedback trends.Support retail, consumables, and FF&E inventory checks in line with resort schedules.Participate in audits, quality checks, and brand compliance reviews as required.Perform any additional related duties reasonably assigned by Management.

QualificationsMinimum 3 years of experience in the hospitality or wellness industry, preferably in a resort spa environmentDiploma or Bachelor’s Degree in a related field is an advantageStrong knowledge of spa treatments, wellness concepts, and service presentationGood computer literacy, including reservation systems and basic reporting toolsStrong guest service orientation with a calm and professional mannerWell-organized, detail-focused, and able to manage multiple prioritiesAdvanced spoken and written English; additional languages are an advantageDemonstrated leadership and team coordination skillsWell-groomed, confident, and professional in appearance and communicationMust currently hold the role applying forShould have qualifications matching to position applying forTrackable references to support the role applied for

Additional Information

Always a Pleasure, Always Convenient, Always Trustworthy & Always Fulfilling