**Description:** The Spa Supervisor is directly responsible for overseeing daily spa operations, providing hands-on leadership and guidance to the team. This role includes supervising staff performance, ensuring service excellence, and fostering a culture aligned with the company’s values and philosophy. By inspiring a sense of purpose and presence, the Spa Supervisor empowers the team to deliver exceptional guest experiences with professionalism and care. **Qualifications:** + Bachelor’s degree and/or diploma in Spa Management + Minimum of 2–3 years of experience in luxury hotel spa operations + Proficient in PMS systems such as Book4Time and Opera + Strong leadership, communication, and problem-solving skills, with the ability to motivate teams and handle guest interactions with professionalism and empathy + Excellent communication skills in both English and Spanish + Flexible availability to work various shifts, including weekends and holidays. **Primary Location:** MX-ROO-Mayakoba **Organization:** Alila Mayakoba **Job Level:** Full-time **Job:** Spa **Req ID:** MAY000660 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.