Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest’s experience at the Spa is memorable from beginning to end.

1.Operations

To create the first positive impression to the guests by greeting them in a warm welcoming manner-by name addressed.To contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual. To perform quality massage therapies and body treatments as prescribed in Standard Training Manual.To ensure that all equipment team memberd with service function at all time.To be able to answer all questions related to services and identify the benefit or advantage of treatments required to the guests.To assist with demonstrations and events as required.To participate in a new training and refreshing program as required.

2.Administration

To update various Spa Reports on daily basis.To complete all assignments stated by deadlines with the spa manager or supervisor’s guidelines. To respond to the change as indicated by the company.

3.Policy & Procedure

To have a complete understanding of and adhere to the company’s policy and proceduresTo have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safetyTo report for duty punctually and wear the correct uniform with the name badge at all timesTo carry out the other duties as assigned by the management teamTo establish  good relationship and rapport with guests and colleaguesTo ensure the cleanliness and hygiene in work areas

KEY DUTIES / RESPONSIBILITIES

To answer all incoming phone calls in a professional and friendly manner.To effectively follow LQA standardTo answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.To effectively suggest alternatives to guests if their first requests cannot be met.To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.To effectively book treatments with yield management guidelines between 2 spas and 3 islands.To interact with guests, including but not limited to :Dealing with guest complaints.Conducting spa tours.Assisting with spa promotions.Assisting with journalist visits and photo shoots.To be well informed and educated in all aspects of Spa facilities, policies and procedures.To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.To assist in the preparation of reports, including :  Guest complaints, incident reports regarding staff or guest.  Monthly summary of treatments and guest information.  Daily sales of services and retail.

QualificationsHigh School DiplomaMinimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.Fluent in spoken English.Flexible and friendly personality.Familiar with Spa Software operation and Micros.

Additional Information

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