Job description / Role Job Type
Full Time Job Location
Doha, Qatar Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Administration & Secretarial Company Industry
Travel, Hotel & Tourism

Overview

Why work for Banyan Tree Doha?

Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Responsibilities

Greet guests warmly and professionally upon arrival. Answer phone calls, emails, and other inquiries promptly and accurately. Schedule spa appointments and maintain an up-to-date reservation system. Ensure guest profiles and preferences are accurately recorded. Explain spa services, products, promotions, and packages to guests. Handle check-ins and check-outs, including billing and payment processes. Maintain cleanliness and organization of the reception area and relaxation zones. Coordinate with therapists and spa staff to ensure a seamless service flow. Upsell spa products and retail merchandise. Resolve guest complaints or concerns promptly and professionally. Follow opening and closing procedures of the spa. Ensure compliance with all health, safety, and hygiene regulations.

Ideal Candidate Profile

Proven experience in a receptionist or front desk role, preferably in a spa or hospitality setting. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to multitask and remain calm under pressure. Professional appearance and positive attitude. About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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