As a Spa Manager, you will be responsible for assisting the Spa Director with the Spa & Fitness operations, team management, and training to deliver excellent Guest and Member experience. An Assistant Spa Manager will also be required to help achieve revenue targets and manage customer feedback.

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What will I be doing?

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As a Spa manager, you will be responsible for performing the following tasks to the highest standards:

\n\nAssist Spa Director with managing operations \nManage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards \n Ensure client experience is proficient including bookings, payments, and consultation cards \nAssist Spa Director with managing spa team members to ensure high motivation, provision of high-quality service and ongoing development \nAssist Spa Director with the recruiting, managing, training and development of the team \nAssist Fitness Supervisor in meeting revenue targets \nAssist Spa Director in meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement \nManage customer feedback effectively to ensure continuous service and program improvement \n Instill brand values and standards to maintain quality daily \nLiaise with other hotel departments \nEnsure customers and guests receive friendly and consistent personalized service from all team members \nRespond to audits to ensure continual improvement is achieved \nCreation and establishing of SOP’s and SOS \n Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed \nEnsure health, safety and COSHH regulations are complied with, spa & fitness rules are observed by members, clients, and guests\nWhat are we looking for?

A Spa Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\nManagement experience within the spa industry \nAbility to meet financial targets \nAbility to work under pressure \nExcellent grooming standards \nWillingness to develop team members and self \nFlexibility to respond to a range of different work situations \nAbility to work on your own or in teams\n\n

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

\nKnowledge of the local market \nRelevant qualifications

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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