**Additional Information** **Job Number** 26000239 **Job Category** Spa **Location** W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands, 1012 VNVIEW ON MAP (https://www.google.com/maps?q=W%20Amsterdam%2C%20Spuistraat%20175%2C%20Amsterdam%2C%20Netherlands%2C%20Netherlands%2C%201012%20VN) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Spa Manager** Start or continue your career as a Spa Manager at W Amsterdam where design, fashion, and music connect to create an extraordinary dynamic for the city of canals. Split across two unique buildings, a former Telephone Exchange building and a Bank, W Amsterdam is an intriguing design mix of heritage and contemporary where nights never end and the pulse is set high with a full calendar of exclusive W Happenings. Step inside W Amsterdam and experience the innovative design and luxury of our 238 stylish guestrooms (http://www.wamsterdam.com/rooms) , including 23 suites, three WOW suites and two lavish Extreme WOW Suites. **Tasks & Responsibilities** + Lead, direct and supervise spa team in creating an outstanding experience for the guest. + Provide consistent high standards of customer service and show excellent leadership skills – own and manage the department! + Provide a clean and safe spa and leisure environment to both guests and employees. + Deal with all membership enquiries, membership sales and other guest inquiries. + Ensure all complaints are dealt with promptly and efficiently + Consistently develop, promote and grow retail sales and services through training, tools and monitoring + Achieve financial objectives and monitor KPI’s + Liaise with the sales and marketing teams to promote all aspects of the spa and FIT facility. + Attend applicable operational meetings + Implement ongoing training for your team to make sure you have a competent team. + Lead recruitment for your team and set up the departmental team structure. + Keep employees motivated and working as a team, making sure each member of staff understands and adheres to company policies, procedures and guidelines. **Experience** + Proven track record of spa manager experience in a similar environment. + Languages: English is a must, other languages are appreciated. Dutch is a plus. + Valid working permit for The Netherlands **Profile** You possess high levels of organizational skills and efficiency and are able to work under pressure. As "Talent" you represent the W lifestyle to our guests. You are the heart inside the brand - you bring it to life. We don't call W employees "Talent" for nothing. Creative. Exciting. Innovative. W Talent are naturally attracted to the Brand - they "get it"! W Talent are as unique as the brand itself, and cultivate the witty, whimsical, cool W environment. We push the envelope, raise the bar, and strive to be the best. If you are the right candidate, you will be passionate about the W brand. You'll have an upbeat and positive attitude and you are someone who enjoys a challenge! You thrive from working in a high pressure and high volume environment and can think and act quickly if need be. You are a team player and enjoy building relationships with colleagues and customers alike. You generally have a work hard/play hard attitude to life and you enjoy having fun at work as well! \#LI-OB1 W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.