Job description / Role Job Type
Full Time Job Location
Jordan Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
General Management Company Industry
Travel, Hotel & Tourism Summary

Our purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment - engaged, fulfilled, and ready to take on the world.

Through our values, we put our dedication to caring into action:

Respect:

Be inclusive Value diverse points of view Care for people and your environment

Integrity:

Tell and accept the truth Honor your commitments Take ownership and act with pride

Empathy:

Truly listen Respond with compassion Walk in the shoes of others

Inclusion:

Seek to understand Encourage diverse viewpoints Support each other to thrive

Experimentation:

Be curious and continuously learn Experiment and generate new ideas Make things happen

Wellbeing:

Prioritize self-care Use fun as fuel Build connections within your community At Hyatt Regency:

Brand Target: Focused guests seeking a seamless, intuitive experience for specific occasions (Ambitious Loyalist)

Brand Promise: To make travel free from stress and filled with success

Brand Principles:

Designed for productivity and peace of mind Tools to stay connected and energized Stress-free environments for seamless gatherings Responsible and empathetic service that anticipates needs Main Duties and Responsibilities:

Guest Service

Ensure that all associates establish a rapport with guests. Handle all guest requests and inquiries about laundry and hotel service. Be demanding and critical when it comes to service standards. Ensure that the team projects a warm, professional, and welcoming image. Ensure the facility is in peak condition at all times (operations and cleanliness). Ensure guest and member satisfaction at all times by ensuring that safety and service is always the first priority.

Operational

Direct operations of the facility including short and long-range strategic planning so that the facility operates cost-effectively and efficiently. Assist in positioning and monitoring of the facility's business relationship with food and beverage. Manage, train, and motivate all personnel reporting to this position. Serve as a link between the facility and the industry. Meet with group meeting planners to show spa facility and programs as required. Promote and sell customized spa programs to conference groups as required. Provide the professional delivery of all information on the telephone and in person to all potential members. Assist in the implementation of 12-month market strategies and new business and market identification. Assist in the implementation of 12 monthly public relations programs, i.e., calendar of events. Work efficiently with hotel public relations in all aspects as required. Work with advertising and promotion as required. Work with hotel and regional sales and marketing as required. Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques. Administration and implementation of staff training in all aspects of the operations, i.e., business telephone usage, guest relations (massage, facial, etc.), and retail sales.

Administrative

Ensure that all departmental operations manuals are prepared and updated annually. Establish business relationships with all vendors and develop all product inventories. Maintain the daily log book. Submit to the director of rooms office the following: monthly financial report, monthly objective review, and trainer's report. Plan the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business. Maintain workplace communication board. Submit all guest and staff incident reports. Report lost and found items, and handle them in accordance with the policy and procedures. Attend weekly rooms meetings and daily operations meetings. Provide the materials department with detailed product and purchase specifications for items used in the workplace. Control requisitioning, storage, and careful use of all operating equipment and supplies.

Financial

Responsibilities encompass fiscal budgeting and analysis, including the development of annual budgets for the various departments within the facility. Establish control of financial operations requiring coordination and administration of an established plan with sufficient supporting schedules to enable measurement of actual performance to budget. Operations and capital improvement budget preparation. Development of the facility's fiscal operating assumptions. Develop the facility's business, budget, and staffing plans. Identification of capital start-up costs. Authorize expenditures in keeping with the capital and operating budgets. Review remuneration of all salaried associates and independent contractors with ownership. Provide information to the controller of the complete backroom operational procedures including accounts receivable area, accounts payable area, payroll program, general ledger development, chart of accounts development, budget preparation, and fiscal guidelines. Control the cost of goods purchased, services supplied, and labor necessary to the sales and production of products and service.

Housekeeping and Engineering

Ensure that the workplace is kept clean and organized, both at the front as well as the back of the house. Liaise and organize with housekeeping department to ensure established cleaning schedules are strictly adhered to. Coordinate all repair, maintenance, and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

Marketing

Take charge of membership acquisition and renewal procedures in close cooperation with the sales and marketing department. Implement a consistent guest recognition program and maintain the relevant guest database. Assist in the implementation of 12-month market strategies and new business and market identification. Assist in the implementation of 12 monthly public relations programs, i.e., calendar of events. Work with hotel and regional sales and marketing as required. Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.

General

Understand and strictly adhere to the rules and regulations established in the associate handbook and the hotel's policy on fire, hygiene, health, safety, and environment. Report for duty punctually wearing the correct uniform and nametag at all times. Maintain a high standard of personal appearance and hygiene at all times. Maintain a good rapport and working relationship with staff in the place of work and all other departments. Attend and contribute to all staff meetings, departmental, hotel training scheduled, and other related activities. Support the departmental trainers' function in the department assigned. Undertake any reasonable tasks and secondary duties as assigned by the director of rooms. Respond to any changes in the place of work as dictated by the hotel. Have a complete understanding of the income audit section in the operations manual and policies and procedures. Provide courteous and professional service at all times. Attend all meetings as required by executive management.

Associate Handling

Identify training needs and plan training programs for the associates. Ensure that the place of work associates are multi-skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the annual training plan. Liaise and inform the director of rooms and human resources department of all training sessions. Ensure the department maintains a positive relationship with all departments in the hotel. Responsible for supervising all aspects of associates, i.e., hiring, recognition, and progressive corrective action. Fully support the departmental trainers function in the department assigned, develop department trainers and assign training responsibilities. Ensure that all associates provide courteous and professional service at all times. Supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the departmental operations manual. Conduct staff yearly performance appraisals. Ensure that all associates maintain a high standard of personal appearance and hygiene at all times. Ensure that all associates report for duty punctually wearing the correct uniform and nametag at all times. Assist in building an efficient team of associates by taking an active interest in their welfare, safety, and development. Ensure that all associates have a complete understanding of and adhere to the hotel's associate rules and regulations. Ensure that all associates have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health, safety, and environment. Conduct performance appraisals in a timely manner. About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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