Oversee daily spa operations, ensuring smooth workflow. Maintain high hygiene and safety standards (sanitization, equipment checks). Manage appointment scheduling and optimize therapist schedules. Ensure compliance with health, safety, and licensing regulations. Recruit, train, and supervise therapists, receptionists, and support staff. Conduct performance reviews and provide coaching. Ensure exceptional guest service and handle complaints professionally. Gather customer feedback and implement improvements. Drive spa revenue through upselling treatments and packages. Develop promotional campaigns (seasonal offers, partnerships with hotels). Monitor financial performance (expenses, profits, payroll). Collaborate with hotels, or corporate clients for partnerships. Stay updated on industry trends (new treatments, wellness tech).