**Your Day-to-Day:** + Oversee daily operations of the spa, including treatment rooms, relaxation areas, and fitness facilities (if applicable). + Recruit, train, schedule, and manage spa therapists and reception staff. + Maintain high standards of cleanliness, safety, and hygiene. + Develop and promote spa service offerings and wellness programs in alignment with the hotel's brand. + Monitor guest satisfaction, handle complaints, and implement continuous improvement. + Manage spa inventory, ordering supplies, and ensuring proper stock levels. + Prepare budgets, forecast revenues, and track financial performance (e.g., P&L accountability). + Ensure compliance with local health and safety regulations. + Coordinate with hotel departments (e.g., housekeeping, marketing, front office) to ensure seamless guest experience. + Organize seasonal promotions and partner with marketing to increase spa visibility and bookings. **Required Qualifications:** + Minimum 3 years of experience in spa management, preferably in a 4- or 5-star hotel environment. + Diploma or certification in Spa Therapy, Hospitality Management, or a related field. + Proven ability to lead and motivate teams. + Strong financial acumen and knowledge of spa software systems (e.g., Zenoti, Book4Time). + Fluent in English (other languages a plus). **How can I achieve this?** We genuinely care about people and show it through our promise of True Hospitality, each and every day. This is what connects all colleagues across IHG® Hotels. Each IHG® hotel brand delivers True Hospitality in its own unique way, and at the heart of everything are specific service-focused skills: • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests. • True Confidence: having the knowledge and skills to perform your role, giving guests the reassurance that they can rely on your help and support during their stay. • True Listening: focusing on what the guest is saying, reading often-overlooked body language, and understanding what the guest wants and needs. • True Responsiveness: it’s about delivering what guests need in a timely and thoughtful manner. As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.