**Description:** + Lead all spa and wellness operations within a luxury hotel environment, ensuring a 5-star guest experience + Curate and oversee premium wellbeing programs, including yoga, meditation, mindfulness sessions, and holistic therapies + Recruit, train, and inspire a high-performing team of spa therapists, wellness practitioners, and front-of-house staff + Develop exclusive spa and wellness packages aligned with the hotel’s luxury brand and guest expectations + Manage departmental budgeting, revenue growth, and cost control while maintaining top-tier service standards + Ensure strict adherence to health, safety, and cleanliness protocols across all spa and wellness areas + Collaborate with marketing and hotel departments to promote wellness offerings and drive guest engagement + Foster a serene and restorative environment that aligns with luxury hospitality and wellness excellence. **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** **Qualifications:** + Diploma or degree in Hospitality, Administration or related field. + Minimum 2 years of experience in an assistant management role within a spa, wellness center, or luxury hotel environment. + Strong leadership, organizational, and interpersonal skills. + Excellent guest service and problem-solving abilities. + Knowledge of spa services, treatments, and product retailing. + Bilingual English/Spanish preferred **Primary Location:** MX-ROO-Mayakoba **Organization:** Alila Mayakoba **Job Level:** Full-time **Job:** Administrative **Req ID:** MAY000640 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.