Spa Concierge
Rosewood Hotels and Resorts
Job Description OVERVIEW/BASIC FUNCTION: Able to provide Rosewood Abu Dhabi guests and staff a unique and outstanding locker room/spa experience. Provide effective and efficient guest service. Provide members/guests with extensive knowledge of the spa, in order to enhance their visit and promote The Spa at Rosewood members /guests with the highest level of services to increase sales and demand repeat business.
RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Follow Spa opening procedures. • Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines. • Guest Service • Assist members/guests in the following areas: a. Spa, dining and other reservations and information. b. Shoe service (men’s locker attendant will do). c. Locker key administration e. Pool and Fitness room f. Towels, robes, sandals and amenities maintenance. • Assist with lounge Food and Beverage service as needed. • Attend all scheduled staff meetings. • Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests. • Explain and promote all spa facilities, services and activities. • Knowledgeable in all aspects of spa services, programming and reservations. • Receive and manage all locker room supplies and equipment. • Continually strive to improve the procedures at the spa attendant’s desk. • Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests. • Follow spa attendant’s procedures in the spa policy/procedure manual. • Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi • Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness. • Attend all spas’ training sessions on a consistent and regular basis. • Responsible for maintaining helpful, cooperative relations with co-workers. • Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual • Responsible for adhering to Rosewood Abu Dhabi’s core values. • Responsible for assisting and establishing and maintaining standard of excellence in professional image and service. • All other duties as required.
QUALIFICATIONS:• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. • Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest’s service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. • Language: Required to speak, read and write English. Additional language is an asset • Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
RESPONSIBILITIES: • Maintain complete knowledge of and comply with all departmental Rosewood policies/service procedures/standards. • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. • Maintain positive guest relations at all times. • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. • Follow Spa opening procedures. • Report to work in appropriate uniform, on time, and well groomed according to Rosewood Abu Dhabi guidelines. • Guest Service • Assist members/guests in the following areas: a. Spa, dining and other reservations and information. b. Shoe service (men’s locker attendant will do). c. Locker key administration e. Pool and Fitness room f. Towels, robes, sandals and amenities maintenance. • Assist with lounge Food and Beverage service as needed. • Attend all scheduled staff meetings. • Follow-up to spa director on all comments, concerns and suggestions made by staff and Rosewood Abu Dhabi members and guests. • Explain and promote all spa facilities, services and activities. • Knowledgeable in all aspects of spa services, programming and reservations. • Receive and manage all locker room supplies and equipment. • Continually strive to improve the procedures at the spa attendant’s desk. • Provide all spa and club related activities to co-workers and Rosewood Abu Dhabi members/guests. • Follow spa attendant’s procedures in the spa policy/procedure manual. • Model and reinforce all standards and policies set by The Spa at Rosewood Abu Dhabi • Provide updates and accurate information regarding spa policy, as well as any supplemental information, which will increase the staff’s knowledge base and effectiveness. • Attend all spas’ training sessions on a consistent and regular basis. • Responsible for maintaining helpful, cooperative relations with co-workers. • Responsible for adhering to Rosewood Abu Dhabi employee handbook guidelines and The Spa Policy/Procedure manual • Responsible for adhering to Rosewood Abu Dhabi’s core values. • Responsible for assisting and establishing and maintaining standard of excellence in professional image and service. • All other duties as required.
QUALIFICATIONS:• Experience: Minimum 2 years’ experience in a luxury spa environment, preferably within a luxury hotel. A background in fitness education and/or health related discipline is an asset. • Education: High school diploma. Diploma or degree in a related field, or equivalent vocational training certificate, CPR certified. • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. • Technical Skills: Ability to: a. Perform job functions with attention to detail, speed and accuracy. b. Prioritize, organize and follow up. c. Be a clear thinker, remaining calm and resolving problems using good judgment. d. Follow directions thoroughly. e. Understand guest’s service needs. f. Work cohesively with co-workers as part of a team. g. Work with minimal supervision. h. Maintain confidentiality of guest information and pertinent hotel data. i. Knowledge of SpaSoft is an asset. • Language: Required to speak, read and write English. Additional language is an asset • Physical Requirements: Must endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
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