**Description:** § Controls and monitors all administrative, financial and sales operations of the Spa Fitness Business functions. Including hotel programming, marketing planning and budgeting. § Prepares monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation. § Drives the engagement of Guests within the Spa, Fitness and Wellbeing functions of the hotel – ensure meaning and long-lasting engagement are maintained § Upholds the brand integrity and ensures all employees provide a courteous and professional service at all times, building future business and impactful experiences § Handles guest and employee enquiries in a courteous and efficient manner, reporting feedback, and displays strong communication skills and leadership capabilities. § Maintains positive guest and colleague interactions with good working relationships. § Maximises employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. § Prepares budget forecasts and marketing plans in conjunction with the Director of Rooms for Spa, Fitness, and Wellbeing programming, providing data lead analytics at all points § Monitors all costs and recommends/institutes measures to control them in accordance with the annual budget. § Ensures that the Department's operational budget is in line and that all costs are strictly controlled. § Greets VIP guests and potential members personally as when necessary. § Attends function, promotions for and on behalf of the Spa as when necessary. § Ensures that the effective setup of services offered in the Spa is always available and carried out with the utmost efficiency and courtesy as per the set standards. § Maintains a high profile within the Spa by becoming involved with the activities, becoming a model of fitness and health. § Plans and programmes all Spa activities. § Maintains a close inspection of the state of repair of the building and equipment. § Continually educates and updates oneself on the various components of the Spa Operation, Maintenance, and Growth, and recommends to Management any new innovations and/or changes. § Takes active measures to assist in the promotion and public awareness of the Spa. § Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Spa facilities and services. § Ensures that the Spa facility and services are Market Leaders in all aspects of provision. **Qualifications:** Minimum requirements 3 years of experience in the same position Pre-opening experience is preferable Luxury background in resort and urban city Excellent communication skills in both spoken and written English/ Vietnamese or Korean **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Spa **Req ID:** PHU000463 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.