As a  Spa & Recreation Hostess, you will be the first point of contact for guests and members, creating a welcoming and serene atmosphere while ensuring smooth daily operations of the spa and gym reception. You will play a key role in enhancing guest satisfaction, promoting premium services and products, and maintaining the highest standards of hospitality.

Specifically, you will be responsible for:

Delivering a warm, professional, and personalized welcome to all guests and members

Managing bookings, appointments, memberships, payments, and consultation records with accuracy and discretion

Providing detailed information about spa treatments, wellness programs, fitness facilities, and luxury products

Handling guest feedback with empathy and professionalism, escalating compliments or concerns to ensure continuous service excellence

Promoting and up-selling spa treatments, wellness packages, memberships, and retail products in line with current promotions and incentives

Ensuring cash handling and transaction procedures are followed in line with company standards

Coordinating effectively with therapists, trainers, management, and other departments to deliver seamless guest experiences

Maintaining a calm, elegant, and organized reception area at all times

Reporting accidents, maintenance issues, or guest incidents promptly and accurately

Ensuring full compliance with health, safety, and hygiene regulations

Representing the spa and fitness brand image through immaculate grooming, professional communication, and exceptional service etiquette

A  Spa & Recreation Hostess represents the spa and wellness facilities and works on behalf of our guests while collaborating closely with the team. To succeed in this role, you should demonstrate the following attitudes, behaviors, skills, and values:

Essential qualities:

Warm, engaging, and professional interpersonal skills

Commitment to delivering an exceptional, personalized guest experience

Impeccable grooming and presentation standards

Positive attitude with a genuine passion for wellness and hospitality

Highly desirable capabilities:

Exceptional attention to detail and organizational skills

Maintaining the highest standards of cleanliness and order in the reception area

Consistently professional, courteous, and helpful manner

Previous experience in reception, guest services, or hospitality environments

Relevant qualifications in administration, customer service, or hospitality management

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!