Company Description

About Bosch Service Solutions

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.

Job Description

If you are fluent in German, passionate about helping others, and on the lookout for a rewarding full time opportunity, we have the perfect job for you! Our team is currently seeking dedicated individuals who possess excellent communication skills German and English, and are eager to assist customers. If you enjoy making a difference and thrive in a customer-centric environment, we invite you to explore the exciting positions available within our team.

In this role, you will be working for a service for leased vehicles. Some of your main functions will be:

1) Lease Inquiries: Customers may have questions about the terms and conditions of their lease agreements, including payment schedules, contract details, and end-of-lease options.

2) Vehicle Maintenance and Repairs: Customers might contact customer service to report issues with their leased vehicles, request maintenance services, or inquire about the procedures for repairs.

3) Billing and Payments: Inquiries related to billing, invoices, and payment processes are common reasons for customers to contact customer service.

4) End-of-Lease Options: Customers approaching the end of their lease may seek guidance on options such as lease extensions, vehicle returns, or potential upgrades to a new lease.

5) Special Requests or Modifications: Customers may have special requests or need to make modifications to their lease agreements, and customer service can help facilitate these changes.

6) Complaints and Issue Resolution: If customers encounter problems or have complaints, they may contact customer service to seek resolution and assistance in addressing their concerns.

Qualifications

- Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner. Must have a sense of team response to assure 100% customer satisfaction.
- Fluency in German (C2 level). Multiple language capability is desirable.
- Candidates must hold a valid EU working permit and a spanish NIE number

Additional Information

- Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities.
- Work five days per week, Monday to Friday.
- Work from home possibilities, your recruiter will give you full details on our current policy.
- Working from other locations, including working from other European Union countries up to 30 days per day is permited.
- Free and confidential psychological support: Our employees can access free of charge a psychological support line attended by professionals.
- Bosch employees profit from various discounts including Power Tools and Home Appliances.