**Job Family:** Customer Services **Req ID:** 471766 **Pioneeringin America, from the first mile to the last. This is what drives us!** For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and transportation solutions in the United States. Rail systems must do one thing above all: run. With modern maintenance solutions – from diagnostics to data-based action recommendations, from quick delivery of replacement parts to strategically planned modernization – we ensure your systems' highest reliability and availability: 100% Railability. We are constantly developing new, intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage and create a new quality of travel. Good service means we are there for our partners and customers when they need us – and beyond. That is because we define ourselves by what we do. Every day, every hour, every minute. We help our customers move the world. **AboutSiemens Mobility Customer Service:** Siemens Mobility Customer Services supports the full lifecycle of rail assets, offering long-term maintenance, technical services, digital diagnostics, and modernization for Siemens and third-party rolling stock. Our mission is to ensure maximum reliability, availability, and performance of our customers’ fleets through innovation and operational excellence. **PositionOverview:** Siemens Mobility is seeking a Solutions Engineering Manager – Reliability to lead a high-impact team focused on ensuring the long-term performance of our passenger rail fleets, including flagship projects like the Amtrak Intercity Trainset (ICT). This role is ideal for an experienced engineer with a background in rail (Rolling Stock), aerospace, or heavy transportation industries who thrive in a fast-paced, cross-functional environment. **What yourday may look like:** **TeamLeadership & Development** + Leadand mentor a team of service engineers and test specialists. + Fostera culture of ownership, accountability, and continuous improvement. + Drivetowards the goal of delivering world-class root cause analysis and correctiveaction implementation. + Coordinatecross-functional collaboration with Rolling Stock, Field Services, and DigitalServices teams. **ReliabilityEngineering & Issue Resolution** + Overseeroot cause analysis and corrective action planning for recurring failures(e.g., HVAC, doors, propulsion). + Driveimplementation of engineering change notices (ECNs) and system upgrades toimprove fleet reliability. + Managemitigation strategies and prioritization of issues. **Process& Project Management** + Developand maintain engineering workflows for issue tracking, resolution, anddocumentation. + Ensuretimely delivery of technical solutions aligned with TSSSA obligations andcustomer KPIs. + Supportdigitalization of maintenance documentation and diagnostics platforms. **StakeholderEngagement** + Serveas the primary engineering interface for customer reliability concerns. + Collaboratewith internal stakeholders to align on priorities, budgets, and resourceplanning. + Presenttechnical findings and improvement plans to senior leadership and customers. **What willmake you successful in this role:** + Bachelor’sdegree in Mechanical, Electrical, or Systems Engineering (Master’s preferred). + Atleast 7+ years of experience in **rail, aerospace, or heavy transportationindustries.** + Dynamicpeople leader focused on team engagement, growth, and results. + Proventrack record leading engineering teams and driving reliability program success. + Strongunderstanding of rail vehicle systems and maintenance practices. + Familiaritywith digital diagnostics and Technical Support & Spares Supply Agreements(TSSSA) frameworks. + Excellentcommunication, leadership, and problem-solving skills. **What willmake you stand out:** + Experiencewith Siemens rolling stock platforms (e.g., Charger Locomotives, VentureCoaches). + PMPor Six Sigma certification is a plus. **Whyyou'll love working for Siemens!** + Freedomand healthy work-life balance– Health, Dental, Vision Insurance, HSA/FSA,Commuter Benefits – starting Day 1! + Webelieve that each member of our team is accountable for making decisions,solving problems, and taking actions that contribute to long-term impact andfinancial success. + Wedo the right thing. We stand for green innovations and meaningful solutionswith impact on customers, ecosystem partners, society, and environment. + Weare frontrunners in digitalization and building platforms. Therefore, we arehiring ambitious forward-thinkers who want to have a real impact. + Solvethe world's most significant problems – Be part of exciting and innovativeprojects. + Opportunitiesto contribute your innovative ideas and get paid for them! Take advantage ofour Tuition Reimbursement program, Mentor Programs, and your developmentthrough online learning. We operate daily with a growth mindset - that's whySiemens consistently ranks on the Fortune World's Most Admired Companies list! + Employeeperks and discounts in addition to our 401k match and generous Paid Time Off! Siemens offers a variety of health and wellness benefits to employees. **Detailsregarding our benefits can be found here:** https://www.benefitsquickstart.com/siemens/index.html . This position is located in Sacramento, CA. **The salary range for this position inSacramento, CA $134,400.00- $181,300.00 per year and the annual incentivetarget is 10% of the base salary.** The actual salary/wage offered may be lower or higher depending on the budget and candidate experience, knowledge, skills, and qualifications. Join the growing team at our world-class train Customer Service facility in Sacramento, CA. Siemens Mobility, Customer Service Division is the North American market leader in passenger locomotives and coaches, and light rail vehicles! **What excitedour people about Siemens Mobility Customer Service?** YouTube Siemens Mobility Customer Service (https://youtu.be/gPQLsTSLICc?si=GMiF2thUI8KaRrlN) \#LI-FC 134,400.00 181,300.00 10% **Organization:** Mobility **Job Type:** Full-time **Category:** Engineering