Join our Global Banking team as a Solutions Enablement Project Analyst, where you’ll lead the planning and delivery of innovative change learning initiatives, partnering with stakeholders to drive readiness and impact across treasury and merchant services. If you’re a highly organized, resourceful learning professional with strong project management and communication skills, this is your opportunity to shape the future of learning in a fast-paced, dynamic environment.

As a Solutions Enablement Project Analyst in Global Banking focused on learning solution delivery, you will consult on change learning deployment leveraging existing and evolving learning platforms.  You will own the master calendar including invites and will drive the planning, execution and deployment of learning focused change readiness efforts in partnership with change practitioners. You will manage multiple initiatives in a fast-paced environment and have a strong understanding of learning design and delivery practices, as well as excellent communication, presentation, and stakeholder management skills. You will support the broader Solutions Readiness and Enablement teams covering both treasury (TS) and merchant services (MS).

Job Responsibilities 

Own the change enablement training calendar and manage all learning intervention invites including bi-weekly change enablement sessions, targeted sessions and office hours.Lead development of the evolving learning readiness strategy, foundational readiness resources, tracking, and framework enhancementsFacilitate design team review sessions and communicate participant feedback Consolidate best practices, pain points, key learnings from all delivery sessions and share findings quarterly; use to refine the learning strategyMaintain team resource sites,  tools and collateral; manage stakeholder requests for tools and dashboard accessFacilitate internal reporting approach to share success stories with senior stakeholders; drive  preparation of stakeholder updates for management and reportingDeploy and execute the Solutions Enablement and Readiness team Mail Maven strategy 

Required qualifications, capabilities, and skills 

Relevant experience in the financial services industry or related field.Extensive knowledge of learning and delivery methods and practices.Proven expertise in managing or leading complex projects or programs from inception to execution, demonstrated through 4+ years of experience or equivalent.Demonstrated ability to apply advanced analytical, technical, and problem-solving skills in a project management context.Proven experience in utilizing data analytics to plan, analyze, and make inferences from data to offer continuous insight.Proficient in using software applications, digital platforms, and other technological tools to solve problems, improve processes, and effectively communicate and collaborate with clients and stakeholders.Experienced in managing a diverse team, with a focus on delegation, team building, and fostering an inclusive environment.

Preferred qualifications, capabilities, and skills 

Proficient in Microsoft applications (especially PowerPoint) and experienced in using project management support tools (especially Workfront).Skilled in Adobe or similar learning delivery platforms.Comprehensive understanding and knowledge of current and evolving learning design and delivery methods.Integrated artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.Automated processes to streamline project workflows and increase operational efficiency.Innovative in fostering a culture of creative problem-solving and the adoption of new technologies.