Singapore, Singapore
2 days ago
Solutions Customer Service Assistant
Location: Singapore, Singapore

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales established its presence in Singapore in 1973 to support the expansion of aerospace-related activities in the Asia-Pacific region. Throughout the last four decades, the company grew from strength to strength and is today involved in the primary businesses of Aerospace (including Air Traffic Management), Defence & Security, Ground Transportation and Digital Identity & Security. Thales today employs over 2,100 people in Singapore across all its business areas.

Responsibilities:

Co-ordinate the order treatment with appropriate Solution Sales, Account Managers, Project Manager, Sales Operation, and Finance department.Responsible for generating orders and invoicesResponsible for processing Credit NoteAssist in administrative dutiesOther duties assigned by superior Scope: ASIA regionsMain interface with sales, finance and project management during order treatment process.Follow up with Sales on PO to be receiveOrganize kick off meeting (Engagement Review) at purchase order reception for projects with all solution actors: Project Manager, Sales and Finance (Oracle Engagement reviews)PO Booking in Oracle and tracking list & follow-up projects till invoicingSupport on Risk Order entry in systemSupport the credit management on customers' overdue treatment with Sales & Finance teamSupport the financial controller on quarterly PO booking consolidationAssist on monthly PO booking and billing data extraction and cross check with manual dataAssist on tracking for transaction fee order managementAssist on documents storage in local shared folder, arrangement for courier service on invoicing documentsCollaboration with cross team / BU on order management process  

Requirements:

Relevant Diploma in related industryAt least 2 years of relevant experience in backend customer service support and/or eager to learn as training will be providedGood communication skills in verbal and writtenSales administration and logistics (Letter of Credit, Payment Terms, Customs Rules…)System Tools : IT Literate (Microsoft Pack Office, …), Oracle & Microsoft Dynamic knowledge is a plusProficient in MS applications: Advanced Excel & PowerpointUse to work in complex administrative structuresCustomer Service OrientedRigor & stress resistantAbility to work across various organizations in the groupTeam playerPro-active and good working attitudeGood at interpersonal-& intercultural communication

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
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