Join Microsoft’s US Public Sector Industries DIB Team—where mission meets innovation. 

The Defense Industrial Base (DIB) Operating Unit (OU) is a newly formed team with a bold mission: to consolidate, simplify, and accelerate Microsoft’s presence across the DIB landscape. This expansive network includes over 100,000 organizations specializing in manufacturing, aviation, cybersecurity, and more—all united in their support of all Federal Agencies, including the U.S. Department of Defense and other mission-based intelligence and civilian organizations. 

Our team is dedicated to empowering a selected group of these commercial contractors throughout their digital transformation journey—from envisioning new possibilities to delivering secure, scalable solutions that drive mission outcomes, elevate customer experience, and fuel Microsoft’s growth. 

As an AI Business Process Sales and Service Solution Engineer (SE), you will lead AI transformation engagements with Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists (SSP) by forming strong relationships technical and business decision makers. 

 Your responsibilities include orchestrating and executing POCs, envisioning workshops, whiteboarding sessions, and conducting technical demonstrations to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings. You will collaborate with partners early in the sales cycle. 

You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. 

You will secure competitive wins against key competitors of Sales & Service D365 offerings by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns. 

You will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.