**Overview** Are you ready to shape the future of digital transformation? Join our team and become a driving force in empowering leading organisations to unlock their full potential through innovative AI and cloud solutions. As a Solution Engineer, you’ll inspire change, develop creative strategies, and help our customers reimagine what’s possible in Dynamics 365 Sales & Service. In our team, you are more than a technical expert—you are a catalyst for progress. You’ll collaborate with diverse colleagues, embrace new ideas, and seize opportunities to create outstanding customer experiences. Here, we celebrate success together, champion innovation, and foster a culture where everyone’s contribution matters. As a Solution Engineer for Dynamices 365 you will lead AI transformation engagements with Sales and Service domain expertise. Your role involves owning the technical win strategy and supporting AI Business Process Sales Specialists by forming strong relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) like CIO, CTO, and IT Leaders. You will help them achieve their goals for product proficiency, roadmap, and compete discussions to secure technical decisions. Your responsibilities are orchestrating and executing POCs, envision workshops, whiteboarding sessions, and conducting technical, customer tailored demos to showcase the business value of D365 Sales, D365 Customer Service, D365 Contact Center, D365 Field Service, Copilot Studio, and LOB AI Agents offerings. You will proactively collaborate with partners early in the sales cycle. You will be part of a dedicated sales community supported by Account teams, Marketing, Engineering, and Customer Success teams that enable you to drive enterprise-wide adoption of D365 solutions. You will secure competitive wins against key competitors of Sales & Service D365 offerings like Salesforce, ServiceNow and SAP by showcasing Microsoft’s unique differentiation, One Microsoft narrative, supporting migration and replacement technical plans, and addressing technical blockers related to Copilot and AI Agents compliance, privacy, and security concerns. As a Solution Engineer, you will collaborate with SI partners early in the sales cycle to scale technical engagements—such as demos, whiteboarding sessions, and POCs—supporting customers effectively. You will be responsible for increasing Sales and Service revenues by generating new pipeline creation, increased deal velocity and competitive share capture by supporting SSP in addressing technical proof needs. This role is flexible in that you can work up to 50% from home. Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era. **Job Purpose -** In this role you will be the AI Business Process Sales and Service Solution Engineer (SE) for the enterprise segment for your assigned workload and a member of the sales team that consists of AI Business Process Specialist, Customer Success Unit, partners and engineering. **Responsibilities** + Owns the technical win strategy for each opportunity. Engage with Business Decision Makers and Technical Decision Makers to translate their priorities and goals to solution vision by addressing business challenges, prioritized with business value and by leveraging deep Dynamics 365Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, LOB AI Agents), and Copilot Studio expertise to secure technical decisions. + Orchestrates customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights), Copilot Studio, AI Agents. + Leads proof-of-Concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements. Translate these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners. + Showcases Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors. Anticipate and address technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions. Drive proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions. + Leverages the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners (including FastTrack, and ISV providers). + Works closely with the Customer Success Unit and deployment teams to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan for every deal, including agreed success metrics and adoption milestones. Drive early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan. + Commits to ongoing professional development to maintain expert-level product knowledge and strategic sales skills demonstrating a willingness to grow and adapt with Microsoft’s innovations and enabling you to fluently bridge executive business discussions and deep technical dialogues. + Proactively share your insights from wins/losses with broader SE community to scale best practices and learnings. + Acts as a technical thought leader by sharing best practices (e.g. architecture deep dives) and regularly delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provides insight into how to identify and win opportunities to increase D365 solutions understanding and capabilities. **Qualifications** + Demonstrable years technical pre-sales, technical consulting, or technology delivery, or related experience + OR Bachelor's Degree in Computer Science, Information Technology, or related field AND strong years of experience in technical pre-sales or technical consulting experience + OR Master's Degree in Computer Science, Information Technology, or related field AND demonstrable years of experience in technical pre-sales or technical consulting experience + OR equivalent experience + Deep Understanding of Sales and Service Dynamics 365 solutions like Sales, Service, Contact Center, Field Service and AI Agents + Expert understanding and strong years’ experience selling into one of the following industries: Financial Services, Manufacturing, Automotive, Chemicals & Energy + Broad understanding of commercial cloud offerings, ideally including Microsoft’s Dynamics 365 offerings, including competitors and related ecosystems. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)