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Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.Role Description
The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer ROI.Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer and obtain customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to execute the business strategies. They are proficient at analyzing issues and obstacles to determine root cause, and can identify appropriate corrective action. They communicate with technical and business stakeholders from all levels through C-suite. On a day to day basis, they interact with customer product owners, business process owners and technical resources to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that best practices are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects contribute to thought leadership and best practices by engaging with the cloud-specific practices teams. They will contribute both internally in their Community and externally in the marketplace.Your ImpactServe as a trusted advisor to the clientIdentify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business valueWork collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organizationIdentify and proactively manage risk areas and commit to seeing an issue through to complete resolutionManage customer expectations; negotiate solutions to complex problems with both the customer and third-party partnersReview and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forwardDrive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platformMinimum Requirements5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable successExtensive experience with configuration and customization on the Salesforce platformExpert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomesExperience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designsExperience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designsStrong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholdersDetail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceMust be a team player as demonstrated through a customer qualification of a large scale/enterprise implementation with multiple work streamsA great listener with the ability to communicate with people in diverse rolesResourceful and innovative thinker who can work through and solve problemsPossible travel of about 25%, but exact travel requirements will vary based on customer.Preferred RequirementsProven results in delivering high value business outcomes utilizing an agile approachProven results leading customer and/or partner success storiesRelevant Salesforce certifications and consulting experience are strongly recommended

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.