CGI Montreal is seeking a Solution Architect for a major CRM Citizens360 project, a strategic initiative led by a public organization aiming to modernize and optimize the relationship between the administration and citizens.
This large-scale project focuses on enhancing the citizen experience by establishing the technological foundations of an integrated and unified approach to public services.
The goal: to develop a 360° view of the citizen, build a centralized customer reference system, and simplify interactions between citizens and the organization.
Main Responsibilities
The Solution Architect will play a key role in defining, designing, and implementing the target technological architecture.
Key responsibilities include:
• Analyze the current state (As-Is): conduct a full audit of existing services and architecture.
• Model the target state (To-Be): design the target architectures for upcoming digital services.
• Define the target IT architecture, including:
o applications and service components,
o data exchanges and reference models,
o platforms, cloud/on-premises interconnections, and security components.
• Identify organizational and technological prerequisites for the implementation of new digital services.
• Propose implementation and transition scenarios, including sequencing and integration strategies.
• Support ongoing projects to ensure their alignment and integration with the target architecture.
Expected Deliverables
• Analysis report of existing solutions
• Global IT architecture models (As-Is / To-Be)
• Detailed architecture documentation: components, applications, data, flows, security, platforms, identity and authentication
• Security strategy, risk matrix, and mitigation plan
• Configuration backup plan
• Service availability and business continuity plan
Technical Skills Required
• Proven experience designing hybrid solutions (cloud / on-premise)
• Strong command of web technologies, API architectures, and microservices
• In-depth knowledge of cloud environments (Azure, Microsoft 365, Azure DevOps)
• Experience with OpenID Connect, SAML 2.0, and federated identity models
• Experience designing reusable software components and implementing continuous integration (CI/CD)
• Familiarity with Microsoft and Oracle platforms
• Strong background in data architecture
Key Skills and Attributes
• Excellent abstraction, modeling, and synthesis abilities
• Strong communication and stakeholder engagement skills (IT and business)
• Solid experience producing clear and structured architectural deliverables
• Ability to work effectively in an agile and collaborative environment
• Technical leadership and a strong sense of governance
Assets
• Experience in the public, parapublic, or municipal sector
• Knowledge of architecture frameworks such as TOGAF or ArchiMate
• Experience with CRM or MDM (Master Data Management) projects
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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.
Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.
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