Your collaboration Provide technical support to internal staff and customers for software related issues, including troubleshooting, resolution, and development of corrective and preventive actions.Responsible for troubleshooting all interfaces between Swisslog products and customers’ hospital information systems, security databases, active directories, automated dispensing cabinets and wholesaler interfaces.Work in conjunction with System Engineers, Software Developers, Field Service Engineers, to respond to general IT related questions.Participate in on-call, after-hours support rotation as required.Act as a customer advocate to ensure that the business is doing everything possible to deliver best-in-class customer service, and that the customer is getting the most from their investments in Swisslog Healthcare solutions.Provide support for project activities as needed.Record/communicate product quality issues for continuous process and product improvements.Provide training to Swisslog employees and customers on system operation/functionality.Advise Software Support Manager of any problems or opportunities that arise within their area of responsibility.Ensure that required documentation is accurately completed and processed in a timely manner.Communicate and share information with team members, internal staff and customers.Travel to customer sites as required. Other duties as required to support the delivery of best-in-the-business customer support. Your competence 1-3 years experience supporting Windows Workstation/Server, Microsoft SQL server.Associates Degree or equivalent technical education (such as military experience).Experience with basic troubleshooting of networks and VPN.Scripting and programming capability.Microsoft Server Operating System installation and administration experience.Passionate about providing exceptional customer service, with exceptional communication and interpersonal skills.Experience with SQL – Query Experience and Basic SQL Tasks.Database administration experience.Desirable, but not Essential:
Integration / interface troubleshooting experience, preferably in a healthcare environment (HL7, EDI).Bachelor’s degree and/or formal technical training.Electromechanical or hardware automation experience.
Compensation: Base salary for this position is $67,000-76,000, plus overtime. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).