The **Software Renewals team** is looking for a **EA Software Renewals Specialist.** **In this role, your responsibilities will be:** + Drive EA service renewals through effective phone and email interactions with customers and SSMs. + Implement a strategic and redundant approach to ensure EA documentation and processes are driven with high attention to detail. + Respond to inbound requests promptly and with clear communication. + Identify risk / areas of improvement for customer experience with the EA and communicate promptly to the SSMs. + Document all activities using SFDC and Oracle systems and collaborate with sales teams. + Provide constructive feedback on processes and areas for improvement. + Ensure SLA attainment. + Ensure end-to-end process efficiency and accuracy in orders/quotes and contract management, using NI systems to support internal and external customers. + Act as a trusted advisor to collaborators, offering support and value in revenue generation conversations with customers. + Assist external and internal customers with order status, contract management, SW services troubleshooting, and other SW Services inquiries. + Develop strong knowledge of SW services and technical aspects to promptly address customer inquiries. + Engage customers using NI SW renewals strategy, improving calls and emails to ensure timely renewals and uninterrupted entitlements. + Champion effective communication and collaboration with multiple NI departments and groups to ensure customer success (Agreements, Account Executives, EA Marketing, Sales, EA Training Support, and Customers). **For This Role, You Will Need:** + Bachelors Degree or equivalent experience. + High attention to detail and quality oriented service. + Experience with Oracle and Microsoft Office. + Customer facing experience. + Excellent written and verbal communication. + English level Should be B2 or above. + Ability to be in the office 3 days a week in our office in Escazu. **Preferred Qualifications That Set You Apart:** + Experience handling contracts. + Experience with service or software renewals. + Basic knowledge of Oracle tools. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25023060 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.