Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.Role SummaryThis role is Hybrid based out of Rayleigh, NC or Austin, TX. Splunk's Collaboration Team is seeking a Senior Atlassian Developer that will be administering Jira, Confluence, Trello and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Enterprise Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities.What you'll get to doDaily operational support of Splunk’s Atlassian hybrid on-premise and cloud environmentYou will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforceYou will build new Jira projects, and author workflows based on user requirementsYou will manage the Confluence environment and create spaces, pages, page templates as necessaryEnsure optimal configuration of Atlassian Enterprise Cloud for our employeesYou will ensure system availability of all Atlassian tools based on defined SLAsYou will handle service ticket queue to ensure timely resolution for end user issuesParticipate in 24x7 on-call rotationMust-have Qualifications8+ years managing collaboration systems at scale5+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian CloudExperience with REST APIs is a must2+ years of Atlassian Cloud experienceExperience administering Jira, Confluence and complementary technologiesExperience with integrations in a SaaS environment such as Salesforce, Slack, Zoom and Google WorkspaceExperience with a scripting language such as PythonStrong verbal, written and social skills are a requirementYou will always seek the root cause and solve the problem onceYou will automate tasks where appropriate to enable Splunk to scaleAbility to self-motivate, handle, and prioritize competing tasksAttention to detail and accuracyAbility to work after hours to support projects and maintenance activitiesNice-to-have QualificationsWe’ve taken special care to separate the must-have qualifications from the nice-to-haves. “Nice-to-have” means just that: Nice. To. Have. So, don’t worry if you can’t check off every box. We’re not hiring a list of bullet points–we’re interested in the whole you.Experience managing other productivity Saas Platforms such as Smartsheet and Lucidchart and QualtricsAtlassian certifications ACP-120, ACP-420 or ACP-620Experience with Atlassian Connect or Atlassian ForgeEducation:A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience Splunk is an Equal Opportunity EmployerSplunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Base Pay Range: 138,800- 200,700 per year When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.  U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. 

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