This role reports to the Manger of Business Workflow Automation.

You are excited about this opportunity because you…

• Enjoy working in a highly collaborative environment 
• are an excellent communicator; in person, on email and over the phone
• identify opportunities for improving user experience
• execute enhancements on existing products
• evaluate and monitor the performance of the products in the assigned product categories
• understand the realities of working collaboratively with cross-functional partners and excel at 
elevating the overall performance of the team
• can prioritize and manage multiple complex projects with aggressive timelines
• pride yourself on your quality, time management and accuracy of work
• proven experience as a key technical resource contributing on the development of solutions in client 
environments
• are an experienced problem solver and enjoy resolving complex issues
• knowledgeable of runbook/orchestration automation
• have strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
• are a proven team player 

Desirable Competencies

• 2+ years working in the ITSM or IT services/consulting industry preferred 
• 2+ years coding Service Now features or similar platforms preferred
• Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
• Experience with Web Services, API’s, Database-level integrations/ETL
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS 
environment
• Experience in driving design and strategy around tools
• Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
• Must be fluent in English, both written and spoken
• Degree or equivalent, preferably in Information Technology and proven experience in technical 
development role