Software Engineer - Salesforce Development Apply (https://jobs.cisco.com/jobs/Login?projectId=1441586) + Location:San Jose, Costa Rica + Alternate LocationHeredia, Costa Rica + Area of InterestEngineer - Software + Job TypeProfessional + Technology InterestSoftware Development + Job Id1441586 **Meet the Team** Cisco's Professional Services IT Team plays a pivotal role in empowering Cisco's internal PS organization by supporting a diverse range of critical personas-including Delivery Managers, Project Managers, Architects, Engineers, and more. This team is instrumental in driving significant revenue across Cisco and Splunk projects, delivering progressive outcomes on a global scale. We are committed to building and maintaining a best-in-class, unified, and intelligent enterprise platform and digital ecosystem. This enables seamless processes and an outstanding user experience for all roles within Professional Services, fostering stronger relationships with customers and partners as part of Cisco CX offerings. As we look to the future, our strategic focus is on integrating AI into our automation landscape. This initiative is designed to deliver substantial operational savings, measurable improvements, and scalable efficiencies-ultimately enhancing business profitability. Achieving these goals will require us to optimize workflows and fully use the power of AI-driven solutions. **Your Impact** You will be a key driver of innovation in the team, designing, building, and optimizing solutions that streamline business processes, elevate user experiences, and safeguard data integrity across our Salesforce ecosystem. By bringing AI into our solutions, you will further empower the team to enhance decision-making, predict business trends, automate repetitive tasks, and deliver greater value to both internal users and customers. Your expertise in customizing and automating workflows, integrating with other enterprise systems, and responding swiftly to evolving business needs will directly fuel increased efficiency, productivity, and impactful business results. + Design, develop, and optimize customized solutions within the Salesforce platform to support critical business functions, project objectives, and organizational goals. + Integrate AI-powered capabilities into Salesforce solutions to enhance automation, predictive analytics, and intelligent decision-making. + Implement and support seamless Salesforce integrations with both internal and external systems, ensuring data accuracy and process efficiency. + Develop and maintain scalable Visualforce, Apex, and Lightning components, using for performance and security. + Handle the end-to-end Salesforce development lifecycle-including requirements' analysis, solution design, testing, deployment, monitoring, and ongoing maintenance. + Collaborate with business team members to identify, define, and deliver innovative enhancements. + Provide technical leadership by establishing and promoting development best practices, including integration, application development, deployment strategies, and automated testing. + Proactively troubleshoot, diagnose, and resolve technical issues to ensure optimal performance of Salesforce solutions. + Stay abreast of the latest Salesforce features, industry trends, and AI advancements, recommending and implementing process improvements. + Create and maintain comprehensive technical documentation, including solution designs, technical specifications, and user guides to support knowledge transfer and system sustainability. **Minimum Qualifications** + Bachelor's degree in Computer Science, Information Technology, or a related field. + Proven experience as a Salesforce Developer with a strong understanding of Salesforce architecture, best practices, and platform capabilities. + Hands-on experience integrating AI/ML solutions into Salesforce, leveraging tools such as Salesforce Einstein, AI Cloud, or external AI services. + Salesforce Developer Certification (e.g., Salesforce Certified Platform Developer I/II) is highly desirable. + Proficient in Salesforce technologies, including Apex, Visualforce, Lightning Component Framework, and SOQL. + Experience with Salesforce integration tools and APIs (e.g., REST, SOAP), as well as integrating AI-powered APIs or platforms. + Strong understanding of Salesforce configuration, including workflows, validation rules, process builders, and flows. + Familiarity with Salesforce App Exchange, third-party applications, and AI-driven add-ons. + Experience with version control systems (e.g., Git) and CI/CD processes to enable efficient, high-quality deployments. **Preferred Qualifications** + Ability to work independently, prioritize tasks, and handle multiple projects in a fast-paced, dynamic environment. + Continuous learner, staying ahead of with Salesforce, AI, and industry trends to drive innovation and best practices. + Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and recommend AI-driven enhancements. + Strong communication and collaboration skills, with the ability to work effectively with multi-functional teams and business stakeholders. + Strong great teammate with a collaborative mentality and a positive influence on team culture. + Culture add: Brings different perspectives and actively gives to a supportive, innovative, and inclusive work environment. + Proficient in JavaScript, HTML, CSS, and other modern web technologies. + Experience working within Agile/Scrum methodologies, adapting quickly to changing priorities and requirements. + Familiarity with data migration tools and techniques for seamless data integration and transformation across platforms. At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.