Software Engineer (Salesforce) Apply (https://jobs.cisco.com/jobs/Login?projectId=1447929) + Location:San Jose, Costa Rica + Alternate LocationRTP, USA + Area of InterestEngineer - Software + Compensation Range98500 USD- 163700 USD + Job TypeProfessional + Technology InterestAI or Artificial Intelligence, Big Data, Analytics + Job Id1447929 **Meet the Team** At Cisco IT, we’re not just redefining technology, we're reshaping the way Cisco runs. Our team is at the forefront of reimagining business operations by combining smart technology, streamlined processes, and impactful data insights. Together, we’re building the future of Cisco—reinventing applications, redefining experiences, and unlocking the full potential of our people, products, systems, and data. This is your opportunity to be part of a high-reaching journey that’s setting the standard for what’s next in the digital world. Join us—and help show the world what’s possible! **Your Impact** The CRM Engineering & Transformation Office (CETO) is a driving force behind improving the customer and partner experience across Cisco’s Support Services. We are seeking a Software Engineer to join our team, focusing on Support Case Management within the Customer Support function **In this role, you will:** + Chip in to the development of innovative applications that support project delivery across CRM Applications Space + Collaborate with multi-functional teams from IT, Operations, and Engineering. + Gain valuable exposure to the broader Cisco IT and Customer Experience(CX) strategy. + Work closely with Product Owners, Product Managers, Technical Architects, and development teams to deliver solutions that are aligned with business goals and technology roadmaps. **Key Responsibilities:** + Craft and develop customized solutions within the Salesforce platform to support business functions, project objectives, and company goals + Implement and maintain integrations between Salesforce and internal or external systems + Develop and handle Visualforce pages, Apex classes, triggers, and Lightning components + Be responsible for the full Salesforce development lifecycle, including testing, deployment, and ongoing maintenance + Collaborate with business collaborators to gather requirements and implement improvements in a fast-paced environment + Provide technical leadership by setting development standards for integration, architecture, testing, and deployment + Fix and resolve technical issues to ensure efficient performance and reliability + Know the latest with Salesforce platform updates and recommend improvements or enhancements + Build and maintain technical documentation, including design specifications and user guides **Minimum Qualifications** + Possess a Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent practical experience). + 6+ years of professional experience in software development. + Exposure to or basic hands-on experience with **Salesforce Service Cloud** , including Lightning Web Components (LWCs), Apex, Flows, and Service Console. + Foundational knowledge of **modern J2EE, JavaScript frameworks such as React.js or Angular** , with an understanding of components, state management, and responsive design. **Preferred Qualifications** + Salesforce **Platform Developer I** or **Salesforce Administrator certification** is a plus; + Familiarity with Salesforce **DevOps tools (Copado, Flosum)** or general understanding of CI/CD pipelines is beneficial. + **Exposure to using or customizing UI** component libraries (LWC base components, Material-UI, Angular Material); interest in building reusable UI components. + Familiarity with concepts like **APIs, authentication (OAuth, JWT),** and third-party integrations; hands-on project or coursework experience is a plus. + Strong communication skills and ability to work effectively in team; willingness to guidance and mentorship in **a global IT environment** . + Familiarity with **version control (Git)** and experience working in team or academic projects; exposure to **Agile/Scrum** is a plus. + Understanding of **basic UI/UX principles** and a desire to grow skills in building user-friendly interfaces. + Solid understanding of **JavaScript (ES6+), HTML5, and CSS3** , with eagerness to apply these in real-world projects. + Strong curiosity, willingness to learn, and ability to solve issues with mentorship. **Message to applicants applying to work in the U.S. and/or Canada:** When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.