Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide.

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and empowerment are central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work. Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. We're looking for a Software Engineer II to join us to work on a big bet for Microsoft, Azure. If you are passionate about cloud computing and work with services using leading technologies, and you want to play a role in the design of mission critical features for Azure, then we have a tremendous opportunity for you.

IcM Incident Management Service (IcM) is a mission critical service in Azure CXP. It is the One Incident Management System for all Microsoft services, the cornerstone of our efforts to enable every Microsoft service team to efficiently manage incidents and keep services healthy. Having all Microsoft service incidents in one place enables us to run data analytics and AI on it and helps us detect incident patterns to reduce Time to Mitigation (TTM) and even avoid future incidents.

IcM is looking for a Software Engineer II who is passionate about and experienced in delivering enterprise-level solutions with AI/ML technologies. In this role, you will play a key part in delivering AI-powered solutions and experiences in IcM to improve incident and outage mitigation efficiency, and to boost the productivity of on-call engineers across Microsoft. You will work on high-impact projects that directly shape how our cloud services remain reliable at a global scale.