Acts as 3rd tier support for AC&M products, representing R&D in investigating and supporting products in the field.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or related field

0–2 years of experience (entry-level)

Proficiency with C# or similar programming language

Experience with SQL Server or other relational databases

Knowledge of networking concepts

Ability to work on-site in Lafayette, CO (4 days per week, 1 day remote)

Preferred Skills

Experience with non-relational databases such as MongoDB

Experience with RabbitMQ or similar messaging systems

Familiarity with cloud environments (AWS or Azure)

Experience using Active Directory for authentication and authorization

Knowledge of virtualization technologies such as VMware and Azure

Responsibilities

Investigate field issues related to AC&M products, determine root causes, and provide workaround procedures

Act as conduit between R&D and customers, ensuring product feedback and support delivery

Travel to customer sites for installs, upgrades, and troubleshooting

Support new product installations and upgrades in customer environments

Maintain cloud-based demo site used for sales and training

Apply software development skills to address and resolve field issues

Pay: 33-45

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client.

Pay Details: $33.00 to $45.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.