The Physical Stores Payment team at Amazon is seeking an experienced Software Development Manager to lead our innovative payment solutions that power Amazon's diverse retail formats, including Just Walk Out stores, Amazon Fresh, Whole Foods Market, and other physical retail experiences. Our team is responsible for end-to-end payment technologies that enable payment acceptance, processor integrations, risk management, and shopper identity management across global markets for both Amazon-owned and third-party merchants.

As the Software Development Manager, you will lead a team that develops cloud-enabled and on-device payment services, focusing on creating seamless, secure, and scalable payment experiences. Your team will build solutions that handle everything from traditional payment methods and payments identity and fraud technologies, including the integration of generative AI for identity, payments and fraud use cases as well as payment agents that can intelligently manage complex transaction scenarios in physical retail environments.

The role requires a strategic thinker who can balance innovation with security and compliance, while adhering to our core tenet of "Accuracy and Safety over efficiency." You will collaborate with multiple stakeholders across Amazon's retail ecosystem to drive technical strategy and execution, ensuring our payment systems meet the evolving needs of our customers and merchants. This position offers the unique opportunity to shape the future of retail payments while working with some of the most sophisticated payment technologies in the industry.

Key job responsibilities
- Drive technical strategy and execution for physical retail payment systems
- Lead and mentor software engineering teams
- Oversee development of payment services including acceptance, processing, and risk management
- Guide architectural decisions for cloud and on-device payment solutions
- Manage key vendor and stakeholder relationships
- Drive integration of emerging payment technologies and AI capabilities
- Establish testing strategies and quality standards
- Own payment system KPIs and performance metrics
- Participate in EMV certification, PCI and security compliance initiatives
- Collaborate with product teams on roadmap and feature delivery
- Maintain system monitoring and operational excellence standards