**Roles & Responsibilities** **Production Support** + Provide L2/L3 production support for a .NET MVC–based workflow application + Handle incidents, service requests, and problem tickets using the SNI ticketing tool + Monitor, analyze, and resolve application issues related to RPA bot–processed transactions + Support manual intervention workflows for pending or failed transactions + Perform root cause analysis (RCA) and implement permanent fixes + Ensure adherence to SLAs and proper ticket documentation in SNI + Support critical finance timelines including quarter-end and year-end close **Change & Enhancement Support** + Analyze and implement change requests for workflow logic, UI, and APIs + Modify or enhance existing .NET MVC components based on business requirements + Support configuration and code changes related to RPA integration + Coordinate with RPA teams, finance users, QA, and business stakeholders + Support deployments, hotfixes, and post-release validation **Experience** + 4+ years of experience in .NET application development and/or production support + 2+ years of hands-on experience with Entity Framework + Proven experience supporting workflow or transaction-processing applications **Technical Skills** + Strong experience in .NET and ASP.NET MVC + Hands-on experience with ASP.NET Web API + Strong SQL Server skills (queries, joins, data validation, troubleshooting) + Solid experience with JavaScript and jQuery (minimum 4 years) + Experience with Dapper ORM + Experience with Entity Framework (Code First / Database First) + Understanding of RPA-integrated applications and workflow systems **Soft Skills** + Strong analytical and troubleshooting skills + Good communication skills for interaction with business and support teams + Ability to work independently in a production support environment + Willingness to support on-call rotations and critical support windows