Roles & Responsibilities

Production Support

Provide L2/L3 production support for a .NET MVC–based workflow application Handle incidents, service requests, and problem tickets using the SNI ticketing tool Monitor, analyze, and resolve application issues related to RPA bot–processed transactions Support manual intervention workflows for pending or failed transactions Perform root cause analysis (RCA) and implement permanent fixes Ensure adherence to SLAs and proper ticket documentation in SNI Support critical finance timelines including quarter-end and year-end close

 

Change & Enhancement Support

Analyze and implement change requests for workflow logic, UI, and APIs Modify or enhance existing .NET MVC components based on business requirements Support configuration and code changes related to RPA integration Coordinate with RPA teams, finance users, QA, and business stakeholders Support deployments, hotfixes, and post-release validation

 

 

Experience

4+ years of experience in .NET application development and/or production support 2+ years of hands-on experience with Entity Framework Proven experience supporting workflow or transaction-processing applications

Technical Skills

Strong experience in .NET and ASP.NET MVC Hands-on experience with ASP.NET Web API Strong SQL Server skills (queries, joins, data validation, troubleshooting) Solid experience with JavaScript and jQuery (minimum 4 years) Experience with Dapper ORM Experience with Entity Framework (Code First / Database First) Understanding of RPA-integrated applications and workflow systems

Soft Skills

Strong analytical and troubleshooting skills Good communication skills for interaction with business and support teams Ability to work independently in a production support environment Willingness to support on-call rotations and critical support windows