Amazon's Supply Chain Optimization Technologies (SCOT) organization powers the systems behind getting products to customers faster, cheaper, and more reliably. The Customer eXperience Impressions (CXI) team is SCOT’s lens into the customer experience, ensuring that every supply chain decision, whether it is forecasting demand, optimizing inventory placement, or accelerating delivery, aligns with what matters most to customers. We design and build systems that process terabytes of data daily, capturing customer interactions at scale and enabling real time decisions and experimentation. These insights drive smarter and faster decisions that shape the way Amazon delivers joy to millions of customers worldwide.

We thrive on the challenge of working with immense complexity and scale. We do not just observe the world; we create tools and products that allow teams across Amazon to experiment, learn, and act with precision. If you find joy in making sense of complexity, scaling systems to billions of transactions, and enabling data driven innovation, this is the role for you. Join us to lead work that is as exciting in its scope as it is rewarding in its impact.

A successful candidate will have an established track record of developing and delivering complex distributed software systems, a keen technical aptitude, excellent project management skills, solid communication skills, and be driven to achieve results. You also thrive in a fast-paced environment, have a focus on hiring and developing engineers, have strong skills in analyzing and improving software development processes, and are highly customer focused and is passionate about solving real business problems. We have a team culture that encourages innovation and expect individuals and management alike to take a high degree of ownership for the product vision, and project delivery. In addition, you will unblock teams and achieve cross team cohesive work environment, balancing business needs with technical constraints, and taking calculated risks to maximize business benefit.

Software Development Managers at Amazon are expected to quickly understand organizational and product goals and map them to managed project deliverables. They must be able to divide tasks across a team and manage team execution. They are fully responsible for the day to day operations of the team and held to a high standard on the quality of product produced and the quality of ongoing support and maintenance provided to our customers. They must build effective teams and organizational structure. Hire and develop the best talent to execute on their vision.

Key job responsibilities
- Drive prioritization and planning of projects and features
- Thinking big and working with leadership, cross teams and business stakeholders to define strategy and roadmap
- Facilitating the design of the architecture of these distributed and highly scalable systems to solve complex problems.
- Monitoring, validation, and operation of production services
- Owning the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible.
- Setting clear, measurable quality goals for the organization and collaborate across orgs to drive achieving them
- Mentoring and promoting team members and help leaders to grow the organization


About the team
Inclusive Team Culture
In SCOT, we embrace diversity through innovative benefits, annual conferences and Amazon's 16 Leadership Principles, which promote curiosity, diverse perspectives, trust, and inclusion.