Outbound Communications own the worldwide charter for delighting our customers with timely, relevant notifications (email and mobile) to drive awareness and discovery of Amazon’s products and services. We meet customers at their channel of preference with the most relevant content at the right time and frequency. We directly create and operate marketing campaigns, and we have also enabled select partner teams to build programs by reusing and extending our infrastructure. We successfully transmit selected messages to customers ensuring high availability and low latency, and gather near real-time feedback from the endpoints to create closed loop optimizations.

We are looking for an experienced Software Development Manager who can contribute and deliver on the long term strategy and build the next generation of outbound automated marketing programs (email, push, SMS, etc) with high bar for customer experience, scalability and security.

We love to work with smart people who have a strong sense of ownership and strong engineering mindset. You are a technical leader for your team and a great mentor. You provide perspective and context for technology choices. You’re up to the challenge of new channel development, realtime messaging strategies, latency, TPS, and mobile network limitations. You constantly improve our technical foundation and customer experience. You motivate your team to pursue ambiguous situations and rapidly produce prototypes for a more personalized experience. You outline paths from prototype to product. You deeply invest in each colleague's career growth, improving their technical knowledge, and defining your team's operational metrics.

About the team