Software Development Manager, Item Identity Services
Amazon.com
One of the reasons why the Amazon catalog experience is appealing to buyers is because Amazon provides a one stop experience to find all information about the product, terms for purchase, and product reviews etc. Item Identity Service (IIS) organization establishes and maintains the authoritative product identity that uniquely defines every product in Amazon's catalog. This is a key ingredient that makes one stop product purchase experience and workflows possible within Amazon across Search, Product Detail Page, Supply Chain, and Fulfillment Systems. We ensure accurate mapping of Selling Partner listings to products, prevent identity defects that erode buyer trust. We guarantee that barcodes on physical products resolve correctly to enable defect-free fulfillment and supply chain operations. We empower our partners and business teams with the tools and levers needed to configure and correct product identity, unblocking new selection and delivering exceptional experiences for buyers and Selling Partners. Being the world’s largest product catalog with billions of products, and billions of transactions per day, the scale our services support is massive. Our services directly impact Buyer’s and Selling Partner experiences. Given criticality of product data which is foundational for lighting up all-up Amazon Retail ecosystem we collaborate with 100(s) of partners orgs within Amazon.
We're tackling some of the most exciting challenges in catalog technology at massive scale: leveraging Large Language Models (LLMs) to revolutionize how we map Selling Partner listings to Amazon's catalog with semantic matching across multiple languages and modalities, establishing the authoritative source of truth for barcode-to-product mapping with LLM-powered validation, and empowering Trusted Selling Partners and internal teams to correct identity defects efficiently. We're also reimagining our identity architecture to support LLM-based workloads at scale, optimizing the critical balance between cost efficiency and performance. These initiatives directly impact Amazon's bottom line reducing operational costs for Selling Partners and Fulfillment Centers while driving revenue growth through expanded selection and enhanced buyer experiences.
We're seeking a Software Development Manager to lead the development of innovative solutions that will accelerate our critical catalog initiatives. This is a rare opportunity to manage a high-visibility team while collaborating across multiple SVP organizations on initiatives that directly impact Amazon's bottom line. You'll lead a diverse team of Senior, Intermediate, and Junior Software Development Engineers, partnering closely with Program and Product Management to define and execute strategic roadmaps that shape the future of Amazon's catalog ecosystem.
Key job responsibilities
1. Drive technical vision and architecture making strategic decisions that balance innovation with operational excellence
2. Manage stakeholder communications and project visibility across organizations
3. Lead and grow a high-performing engineering team through effective hiring, mentoring, and career development while fostering an inclusive Agile/Scrum environment
4. Own end-to-end delivery, including planning, execution, and metric-driven success measurement
5. Balance business requirements against technical constraints
6. Establish robust monitoring, alerting, and automation systems to maintain operational excellence and manage technical debt effectively
7. Drive technical innovation through complex distributed systems design, ML/AI implementation and continuous process improvement
8. Establish technical best practices for critical catalog platform services
About the team
IIS services support hundreds of internal clients, and businesses that contribute to the Amazon catalog. We value inclusivity, transparency, and customer-centric solutions. We foster a culture of ownership, empowerment, and provide support system that enable leaders to drive business impact. We continuously invest in mechanisms and software systems that help us sustainably meet the business demand.
We're tackling some of the most exciting challenges in catalog technology at massive scale: leveraging Large Language Models (LLMs) to revolutionize how we map Selling Partner listings to Amazon's catalog with semantic matching across multiple languages and modalities, establishing the authoritative source of truth for barcode-to-product mapping with LLM-powered validation, and empowering Trusted Selling Partners and internal teams to correct identity defects efficiently. We're also reimagining our identity architecture to support LLM-based workloads at scale, optimizing the critical balance between cost efficiency and performance. These initiatives directly impact Amazon's bottom line reducing operational costs for Selling Partners and Fulfillment Centers while driving revenue growth through expanded selection and enhanced buyer experiences.
We're seeking a Software Development Manager to lead the development of innovative solutions that will accelerate our critical catalog initiatives. This is a rare opportunity to manage a high-visibility team while collaborating across multiple SVP organizations on initiatives that directly impact Amazon's bottom line. You'll lead a diverse team of Senior, Intermediate, and Junior Software Development Engineers, partnering closely with Program and Product Management to define and execute strategic roadmaps that shape the future of Amazon's catalog ecosystem.
Key job responsibilities
1. Drive technical vision and architecture making strategic decisions that balance innovation with operational excellence
2. Manage stakeholder communications and project visibility across organizations
3. Lead and grow a high-performing engineering team through effective hiring, mentoring, and career development while fostering an inclusive Agile/Scrum environment
4. Own end-to-end delivery, including planning, execution, and metric-driven success measurement
5. Balance business requirements against technical constraints
6. Establish robust monitoring, alerting, and automation systems to maintain operational excellence and manage technical debt effectively
7. Drive technical innovation through complex distributed systems design, ML/AI implementation and continuous process improvement
8. Establish technical best practices for critical catalog platform services
About the team
IIS services support hundreds of internal clients, and businesses that contribute to the Amazon catalog. We value inclusivity, transparency, and customer-centric solutions. We foster a culture of ownership, empowerment, and provide support system that enable leaders to drive business impact. We continuously invest in mechanisms and software systems that help us sustainably meet the business demand.
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