Edge Services builds and operates the software that provisions, manages, and maintains AWS Outposts at customer sites worldwide. Our systems handle device lifecycle management, network configuration, firmware updates, and operational health monitoring across thousands of racks.

You will lead a team of software engineers building systems that operate in environments we don't fully control. Customer networks behave unexpectedly. Hardware fails in creative ways. Your team will build software where reliability matters and mistakes affect real customers.

Key job responsibilities
- Lead and grow a team of software engineers delivering device provisioning, configuration management, and operational automation systems
- Set technical direction and drive architectural decisions for services operating across diverse network topologies and hardware configurations
- Build a culture of operational excellence: alarms that matter, runbooks that work, dashboards that tell the truth
- Partner with hardware, networking, and platform teams to deliver end-to-end solutions
- Debug complex issues spanning multiple services, often with limited visibility into customer environments
- Drive hiring, develop engineers, and create opportunities for growth

About the team
We're an AI-forward team. We use AI tools daily to accelerate development, debug complex issues, and automate operational toil. We expect engineers and managers to leverage these tools effectively and help us discover new ways to multiply our impact.