Do you want to revolutionize document management experience for millions of Amazonians worldwide ? Are you passionate about building intelligent, AI-powered solutions that transform employee experiences? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient Document Management experience at Amazon scale? If so, we invite you to join the Employee Services Technology team within Amazon's People eXperience & Technology (PXT) organization.

Our mission is to transform document management at Amazon by:

1. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
2. Building intelligent systems that anticipate employee needs and proactively surface solutions
3. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
4. Developing scalable solutions that optimize workforce management and operational efficiency

Key job responsibilities
1. Lead the architectural design and development of critical platform features, ensuring solutions are highly scalable, maintainable, and align with AWS best practices
2. Drive technical excellence through mentorship of junior engineers and establishment of coding standards, design patterns, and engineering best practices
3. Architect and implement AI powered solutions leveraging AWS services to enable predictive support capabilities and automated workflow orchestration
4. Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
5. Partner with product and business stakeholders to translate complex requirements into elegant technical solutions
6. Lead cross-team technical initiatives and drive consensus on architectural decisions
7. Champion operational excellence through monitoring, alerting, and continuous improvement of system reliability
8. Partner with SDE-IIIs and Principal Engineers in the organization to drive execution of our 3-year architecture plans (3YAP) for the technology as well as drive tradeoff decisions balancing long term vision with delivering immediate impact to our customers.
9. Mentor for SDE-Is in the team, coaching your peers on engineering excellence and leadership principles and partner with SDMs and PMs to deliver team level goals.
10. Get an opportunity to be mentored by other Sr. engineers in the team and learn from Principal Engineers while working on the goals.

A day in the life
Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients.
Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities.
Review team designs and raise the design bar by providing insightful comments.
Coach team on new technologies and deliver team productivity gains.
Provide leadership support to the team by doing regular 1:1s and planning individual career development.


About the team
Our team’s mission is to build innovative automation solutions to reduce manual effort, reduce errors and improve user experience of existing processes for Amazonians. We are working towards the next wave of innovation in building tools and products which will ensure compliance with privacy regulations while providing a simple, efficient, accessible and user-friendly experience.

Our engineers use technology to solve complex problems across all Amazon ecosystem, collaborating with team members in and across teams. They have the responsibility to improve and build new tools, services, and applications. Taking a business problem from conception and designing, developing and deploying software solutions while holding a high bar for code quality and their craft, is at the heart of how they make impact. They have a responsibility to deliver on schedule using current software engineering best practices.