The Customer Service Security (CS-Sec) team is currently hiring for a Software Development Manager to lead our Threat Engineering (TE) team.

Threat Engineering (TE), in Customer Service Security (CS Sec) group, is responsible for automating detection of security threats in Amazon's global contact center network. Among other things, we build monitoring systems that collect data at scale, and use machine learning (ML) to detect adversarial action in our systems. CSSec TE team consist mix of Data Engineers, Data Scientists and Software Development Engineers led by leadership team of Product Managers and Technical Project Manager.

Amazon's Customer Service Security is the first line of defense protecting Customers and their interests from technical & malicious adversaries, seeking to steal their data and/or cause them harm. Security issues at this scale and speed require a passion for engineering robust solutions to complex security challenges, as well as the ability to quickly design and build solutions to address them.

Key job responsibilities
- You will partner with product managers, project managers, stakeholders.
- You will define, build and ship solutions that improve Amazon’s security posture.
- You will manage diverse team consisting Software Development Engineers (SDE), Data Engineers (DE), Security Engineers (SecEng) and Data Scientists (DS).
- You establish structures that enable your team to solve complex problems and deliver impactful software systems.
- You know when it is appropriate to alter your team structure to address emerging priorities.
- You assess for skills needed to meet current and future goals for teams that you lead.
- You are responsible for team-wide and/or product-wide architectural, component, and feature decisions.
- You partner with your stakeholders, your engineers, and other teams on what projects move forward and in what priority order.
- You provide the larger picture, the long-term perspective, and the context (past, current, and future) behind business and technology choices.
- You own the team's charter, vision, tenets, and roadmaps to drive and communicate the team's decisions.
- You communicate ideas effectively, both verbally and in writing, to all types of audiences within your organization and established business partners.
- You are able to write narratives, PR/FAQs, and/or other strategic documents for these audiences

About the team
Why Amazon Security
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training and Career growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

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