We're on a mission to rewrite the rules of eCommerce by giving customers entirely new ways to engage with Amazon. With AI, we're unlocking the potential to turn information into useful knowledge, making it easier for customers to find exactly what they're looking for and get things done. We are working backwards from a vision of conversational, contextual, and interactive experience that helps customers find answers to product questions, perform product comparisons, receive product suggestions, and more -- in a store that sells everything.

Introducing Rufus: Rufus is Amazon’s expert shopping assistant trained on Amazon’s product catalog and information from across the web to answer customer questions on shopping needs, products, and comparisons, make recommendations based on this context, and facilitate product discovery in the same Amazon shopping experience customers use regularly. Read more about Rufus on the About Amazon blog: https://www.aboutamazon.com/news/retail/amazon-rufus.

We’re looking for the best and brightest across Amazon to help us realize and deliver this vision to our customers right away.

More specifically, this role is in a team that is building new software systems and customer experiences, that will help greatly expand Rufus's availability to new cohorts of customers. This team is considered strategic and has visibility with leadership at the highest levels. The role offers a chance to build and launch AI powered customer experiences from the ground up, and work closely with an exceptional group of product, engineering, and science leaders.

Key job responsibilities
• Influence the strategic direction and vision of the organization through an understanding of the intersection of business/customer needs and how these intersect with technical capabilities and opportunities.
• Provide technical leadership, vision and career guidance to team members.
• Create a culture of pride in engineering and operational excellence and drive best practices within teams and across organization.
• Be strategic about defining and building a engineering culture that takes ownership and delivers high performance engineering solutions.
• Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches.
• Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints.


A day in the life
This Software Development Manager will:
- Manage a highly talented team of SDEs on the Rufus Agentic team. The tasks will involve interacting with product, program and other Rufus and broader Amazon teams to clarify the requirements and build execution plans for the team.
- Defining tactical actions to unblock the team and lay out a strategic quarter or year long vision for the team to improve its efficiency and deliver better solutions for Amazon's customers.