Amazon.com is broadly recognized as the number one company in Customer Service in the US and abroad. At Amazon, we drive innovation and customer obsession into everything we do, and this is especially true in the Customer Engagement Technologies (CET) department. CET owns the technology to support and enhance our Customer Service Operations network through our Self Service and Automation features, Customer Relationship Management (CRM), contact center infrastructure, and various client applications.

The team is at the forefront of transforming how we serve our customers. We're a passionate group dedicated to leveraging the power of Large Language Models (LLMs) to create scalable solutions. Imagine AI-powered tools that empower agents to resolve issues faster and provide a more personalized experience for each customer. That's what we build! We also develop innovative systems that incorporate HITL functionality, ensuring the perfect blend of automation and human expertise while collecting quality data for our models to improve.

We're looking for a Full-Stack Developer to lead the charge in building the future of our global customer service. You'll be designing and crafting innovative systems that empower our teams worldwide to deliver world-class service at lightning speed. As the key technical stakeholder, you'll collaborate closely with Product Managers and end-users to define the vision for these game-changing tools. Get ready to leverage the full power of AWS to build highly scalable, low-maintenance applications. This is your chance to make a real global impact and own your craft as you shape the future of our customer service technology.

Key job responsibilities
- Influence product strategy through feature definition and system architecture design.
- Lead and establish engineering best practices for quality assurance.
- Set strong technical foundations for future product phases.
- Design and implement reliable, scalable, and high-performance distributed systems.
- Work collaboratively with cross-functional teams, including business and technical partners.
- Address and resolve complex system software challenges.
- Maintain a customer-centric approach to software development.

A day in the life
The majority of an average day is centered around designing and building features to enhance existing applications. Additional daily activities include:

- Working on ad-hoc requests and bug fixes
- Participating in documentation reviews with product managers and stakeholders
- Supporting and delegating tickets while on-call
- Attending team meetings and presentations/learning sessions·
- Team meetings and presentations/learning sessions

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan