The Ring and Blink Customer Service Engineering Services team is transforming how we serve thousands of customers through innovative AI solutions. Our team is building the future of customer service, developing intelligent systems that provide timely, proactive support while improving efficiency. We're looking for an experienced Software Development Engineer to design and deliver key components of our AI initiatives.

In this role, you'll design and implement critical features of our AI-powered customer service platform, make key architectural decisions, and help define technical approaches for automated support systems. You'll work across teams to develop scalable solutions that set new standards for AI-powered customer service.


Key job responsibilities
* Own the technical design and implementation of major features within our AI initiatives
* Architect and build scalable solutions that integrate AWS services with AI technologies
* Drive improvements in our development and deployment processes
* Ensure high quality through robust testing and monitoring strategies
* Lead technical discussions and design reviews for new features
* Balance customer needs with technical constraints to deliver optimal solutions

A day in the life
As an Engineer on this team, your day revolves around shaping the future of customer service. You'll design and implement core features for our AI-powered platforms, making critical architectural decisions to seamlessly integrate AI technologies. Your focus will be on building robust, scalable solutions that automate customer support processes. Throughout the day, you'll drive technical improvements across our AI systems, constantly seeking ways to enhance performance and efficiency. Collaboration is key, as you'll guide team members and work together to promote engineering best practices, ensuring our AI solutions remain at the forefront of innovation in customer service technology.