As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Amazon Connect is seeking a Software Development Engineer to build our next phase of innovation in agent scheduling, creating toolsets to help customers automate schedule management for their large agent forces, while optimizing agent efficiency, performance, improving agent experiences.

Key job responsibilities
- Designing, developing, and maintaining complex software systems that power Amazon's products and services.
- Architecting and implementing robust, scalable, and efficient software solutions.
- Collaborating with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality software.
- Continuously improving coding practices, testing methodologies, and development processes.
- Staying up-to-date with the latest industry trends, technologies, and best practices.
- Mentoring and providing guidance to more junior engineers.
- Participating in the overall direction and vision of the engineering team and organization.

A day in the life
As a Software Development Engineer, you will contribute to all aspects of the software development lifecycle including building an architectural vision and roadmap, advocating for our candidates, clarifying requirements, applying design patterns, development, documentation, testing, and continuously improving our operations. You will leverage Amazon's industry leading technologies to build systems at scale. You will use your strong verbal and written communication skills, to mentor engineers on the team, partner with Product Managers, and promote the operational excellence of the systems we operate.