**Introduction** We are seeking an highly skilled and motivated L3 Engineer(Software Developer) to join our dynamic team working on AIOps/NetCool Hybrid Cloud Domain. As an L3/Dev Engineer, you will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding support engineers in solving escalated problems. This position requires strong technical knowledge, problem-solving skills, and the ability to collaborate with cross-functional teams. **Your role and responsibilities** Your Role and Responsibilities * Provide expert-level product support for IBM customers across the globe * Troubleshoot, diagnose, and resolve escalated technical issues from customers. * Perform root cause analysis and implement long-term solutions for recurring issues. * Develop and maintain technical documentation, processes, and troubleshooting guides. * Collaborate with multiple Development squads, SRE, and Support Engineer teams to resolve complex technical issues. * Provide mentoring and training to support engineers (L2). Act as a subject matter expert for specific technologies or systems related to the product. **Required technical and professional expertise** * Strong experience as a non-spring boot Java developer. * Experience with troubleshooting software, and network issues. * Hands on coding experience with Java, NodeJS and Python. * Proficiency in SQL, Linux, Kubernetes, OpenShift * Excellent communication skills to interact with stakeholders and report on technical issues clearly. * Strong analytical and problem-solving skills. * Ability to work independently and manage multiple tasks simultaneously. **Preferred technical and professional experience** * Demonstrated Java backend coding experience without using Spring Boot. * Demonstrated excellence in problem-solving, with the ability to tackle complex issues and find effective solutions * Strong knowledge of Integration technologies, cloud computing, Software Development methodologies * Knowledge of Agile methodology * Prior experience in a customer-facing debugging, troubleshooting/etc role IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.