Position Description
This role is hybrid and requires you to be a client office at a minimum 3 days per week - subject to change at any time.
Must-Have Skills and Experience:
1. Core Technical & Engineering Skills
• Proven experience in software engineering across Run and Change activities, including analysis, development, implementation, and maintenance of applications
• Strong capability in technical development of existing applications, including analysis and identification of areas for modification and improvement.
• Demonstrated experience building solutions with security, performance, monitoring, and non-functional requirements embedded by design
• Hands-on experience with application support and development processes, including:
Continuous Integration
Test-Driven Development (TDD)
Behaviour-Driven Development (BDD)
2. Cloud & Integration Technologies (Mandatory)
• Hands-on experience designing and implementing solutions using:
AWS Step Functions
AWS Lambda Functions
AWS EventBridge
• Strong experience developing and maintaining services using Spring Boot
• Experience with Fuse (Red Hat Fuse / Apache Camel–based integration) for building and managing integration flows and services
3. Platform & Delivery Experience
• In-depth experience (typically 5+ years) working on and supporting a production application or platform
• Proven track record delivering technical solutions across production (Run) and project (Change) environments
• Experience managing performance, availability, system health checks, and disaster recovery planning
4. Governance, Risk & Compliance
• Experience ensuring solutions comply with architecture standards, with the ability to manage and document deviations where required
• Ability to identify, manage, and remediate IT risks and controls, including maintaining records in risk/control tooling
• Strong understanding of technical governance and quality assurance practices
5. Stakeholder & Communication Skills
• Strong verbal and written communication skills
• Ability to act as a subject-matter expert, providing guidance and knowledge sharing to business and IT stakeholders
• Experience managing stakeholders across business, IT SMEs, and delivery teams
Nice to have Skills and Experience
• Continuous Improvement & Innovation
• Leadership & Collaboration
• Sourcing & Partner Experience
• Change & Adaptability
• Experience driving process improvements and embedding new ways of working to improve quality and delivery outcomes
• Ability to propose innovative or alternative technical solutions to complex problems
• Experience coaching and developing peers within a technical domain
• Active contribution to the evolution of software engineering practices within a team or platform
• Experience working with Global Sourcing partners and external suppliers to deliver solutions
• Ability to drive value from partners and apply industry best practices
• Demonstrated ability to adapt to change, take initiative, and recommend improvements to processes and ways of working
• Experience supporting planning and delivery of change initiatives Role Purpose
The Software Engineer performs analysis, development and technical governance across both Run and/or Change and will be accountable for the maintenance, quality of code, and compliance to standards within the platform.
Accountabilities include:
• Analysis, development & implementation of change and/or run activity in accordance with the agreed digital/platform strategy, standards and governance for a business unit, project, programme, platform or feature team
• Performing value adding governance & quality assurance to ensure customer outcome is delivered to the highest standards
• Defining technical specifications of solutions in accordance with the agreed digital/platform strategy incorporating service fundamentals, security and system performance
• Driving continuous improvement through technical and process innovation to optimise the way we deliver to our customers, promoting ways to leverage business benefit at every opportunity
Nature of Work
• Subject matter expert providing advice, guidance, knowledge sharing and governance in their areas of expertise (business process, application and technical configuration)
• Analysis of user needs and define technical specifications
• Technical Development of existing programs, analysing and identifying areas for modification
• Building security, performance, monitoring and non-functional requirements within solution
• Performance and availability management including system health checks, performance monitoring and disaster recovery planning
• Identify and implementing Service improvements including production of improvement plans and applying software upgrades
• Technical development and governance of new projects and initiatives, assessing the impact of initiatives or projects on systems/applications
• Confirm that changes to the Platform are compliant with Aviva architecture standards, or deviations are agreed with the relevant governance authorities
• Champion process improvements, embedding new ways of working focus on driving up quality of deliverables and the way we operate within the Platform
• Promote and evolve Software Engineering Practice
• Propose innovative solutions or alternative approaches to difficult issues
• Stakeholder management of business and IT SME colleagues
Risk & Controls
• Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer
• Ensure that issues and actions associated to controls / risks are remediated in a timely manner
• Maintain appropriate records on iCARE or Archer
• Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within Aviva's tolerance level
• Report and escalate the status of the relevant risks, controls and standards as appropriate
Resource Complexity
• Accountable for prioritising own use of time to deliver the workload expected of the role while working within policy and guidelines and applying technical knowledge
Problem Solving
• Accountable for solving problems and dealing with difficulties in line with policy, process and other guidelines
applying technical knowledge and expertise
• Depending on the nature of the specific role, problems can range from repetitive daily issues to complex technical problems requiring significant expertise
• Escalate problems according to guidelines
• Provide technical solutions for deficiencies in process, application configuration and operational procedures
Change
• Accountable for supporting planning and delivery of change and for recommending change to the X process and ways of working based on expert know how
• Take personal initiative in adapting to change
• Proactive improvements to operational processes within the platform to met customer expectations and drive efficiencies
Internal Collaboration
• Build effective working relationships across relevant teams within platforms and digital
• Coach & develop peers within your area of expertise
• Utilize business contacts to get closer to the customer and understand what our customers really want
• Collaborate with peers across IT to continuously obtain feedback, review and develop new technical solutions and best working practices
External Interaction
• Build effective working relationships across relevant teams in external suppliers
• Engage and collaborate with Global Sourcing Partners to delivery high quality solutions fit for our customers
• Drive value from external partners and understand industry wide best practice developments including partners of Aviva
Timeline
• Longest target completion time of tasks likely to be 1-3 month.
Values: The power of our values comes from their simplicity. They bring to life some simple truths about what it means to work here, both today and in the future.
Care: we understand the positive difference we make in our customers' lives every day. We truly listen to see beyond the policyholder to a person with plans and dreams. We solve problems for our customers, and for each other we build relationships that no-one else can.
Commitment: we stand up for what we believe in. We act with courage, keep our promises and take ownership of our work. We understand the impact we have on the world and take seriously the responsibility that brings with it. We will play our part in tackling the climate crisis.
Community: we recognise the strength that comes from working as one team, collaborating and winning together for Aviva, for each other and for our customers. Our strength comes from our connection – to each other, to our customers and partners and to the communities around us.
Confidence: we believe that the best is still to come – for our customers, our people, and society. We're not just here for now; we're here to imagine and to innovate for the future. We are brave and passionate, setting new standards for ourselves and the competition.
Capabilities
Staff at this level will demonstrate an understanding of the following skills/knowledge areas:
• Proactive ‘can do' attitude, good verbal and written communication skills enabling effective interaction with both wider IT and Business stakeholders
• Demonstrate in depth experience of the Platform they support with practical experience gained over at least a 5 year period
• Significant knowledge of Application Support and Development processes, standards and associated techniques including continuous integration, test driven development, behaviour driven development
• Propose innovative solutions or alternative approaches to difficult issues
• Proven record in delivering technical solutions across run and/or change within this Platform
• Experience working with Global Sourcing partners and developing solutions which improve the customer experience
• Proven knowledge of Technical platforms, software engineering practices and system management methodologies
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65000–$115000. This role is an existing vacancy.
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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
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At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
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