Job Title: Software Architect Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. **Solution Architect – Speech-to-Speech (Telco / Real-Time AI Solutions)** **Position Overview:** We are seeking an experienced **Solution Architect** with a strong background in **real-time communication systems, speech processing, and telco-grade architectures** to lead the design and evolution of our **Speech-to-Speech Translation Platform** . This product combines **real-time audio streaming, AI-based translation, and CCaaS integration** to deliver seamless **live multilingual communication** between callers and agents. You will define end-to-end architecture — from **media handling (WebRTC, RTP, STT/TTS)** and **orchestration flows (OpenAI RT, Azure Speech)** to **integration with CCaaS ecosystems (Twilio, Amazon Connect, LiveKit, Hello Media Server)** . You will collaborate closely with AI engineers, backend developers, and DevOps teams to ensure low latency, resilience, and scalability across distributed voice pipelines. **Key Responsibilities:** + Define and maintain the **system architecture** for the Speech-to-Speech solution, covering real-time streaming, orchestration, and CCaaS integration layers. + Design scalable, low-latency audio streaming and processing pipelines (STT → Translate → TTS) using **OpenAI Realtime API** , **Azure Speech** , or **custom AI pipelines** . + Architect **real-time orchestration components** (session handling, call mapping, agent registry, and translation routing). + Oversee design of **WebSocket gateways** , **media servers** , and **signal routing** for duplex speech translation flows. + Define integration patterns with **CCaaS and telephony systems** , including **Twilio TaskRouter** , **Amazon Connect Streams API** , and **LiveKit** SFU. + Ensure system resilience through **queueing policies** , **state tracking** , **agent presence** , and **failover/retry logic** . + Collaborate with the AI/LLM team to embed **contextual translation intelligence** and **suggestion pipelines** (real-time hints, confidence metrics, rephrasing). + Work with DevOps on **infrastructure as code (Terraform)** , scalability design, and monitoring via **Application Insights / Prometheus / Elastic** . + Drive architecture reviews, design documentation (C4 model), and contribute to build-vs-reuse strategies (e.g., Hello Media Server vs Twilio). + Partner with security and compliance teams to ensure encryption, data privacy (PII redaction), and audit logging across media flows. **Qualifications & Skills:** **Required:** + 10+ years of experience in **software architecture** , with at least 5 years in **real-time audio or telecommunication systems** . + Deep understanding of **real-time communication protocols** : **SIP, RTP, WebRTC, WS/WSS** , jitter buffering, and VAD. + Hands-on experience with **cloud-native architectures** (Azure preferred) and **Infrastructure as Code (Terraform)** . + Proven experience in **AI-assisted communication systems** — particularly **Speech-to-Text (STT)** , **Machine Translation (MT)** , and **Text-to-Speech (TTS)** integration. + Strong understanding of **event-driven and microservice architectures** (Python, Node.js, or Go-based systems). + Experience integrating with **contact center platforms (CCaaS)** such as **Twilio, Amazon Connect, NICE, or Genesys Cloud** . + Solid knowledge of **message routing** , **presence management** , **queueing algorithms** , and **session orchestration** . + Demonstrated ability to optimize for **low latency** , **fault tolerance** , and **horizontal scalability** . + Excellent leadership and communication skills, able to work cross-functionally across AI, backend, and infra teams. **Nice to Have:** + Experience with **LiveKit** , **Hello Media Server** , or similar SFU-based architectures. + Familiarity with **LLM-based real-time reasoning** (OpenAI Realtime API, LangChain). + Knowledge of **agent assist UI integration** (React-based widget for live transcription, translation, and suggestion). + Prior experience designing **AI-in-the-loop systems** for human + machine collaboration. + Understanding of **compliance frameworks** (GDPR, PCI, PII redaction in voice). Location: POL Krakow - ul. Lubomirskiego 20, Unity Tower 14th Flr Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**