Soft Services Procurement Manager Job ID 233644 Posted 12-Aug-2025 Role type Full-time Areas of Interest Purchasing/Procurement Location(s) London - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. CBREhas an integrated model,utilisinga wide network of Supplier Partners to deliverkey specialistservicessuchascleaning, catering, security and waste.CBRE drives aculture of collaboration across its supply chain, building long term partnerships to drive mutual benefit. This role will be responsible fordeveloping and executingCBRE’ssoft services supply chainstrategy across these categories,ensuringthe delivery of best-in-class supplier performance,value creation, andinnovation,aligned with CBRE’svisionand operational excellence standards. Working closely with the Supply Chain Performance Director and UK Procurement Director, this role willbring together stakeholders from acrossour operations, salesand procurement teams todevelop a unified programme toensure our integrated supply chain model continues to deliver market leading solutions for our clients. **Key Activities** + **Develop and execute** **a soft services supply chain strategy that supports sales, innovation,** **value creation** **and operational delivery** + **Engage stakeholders across operations, sales, procurement and other functions to ensure strategy** **meets business/client requirements** + **Drive engagement with account teams to encourage performance feedback submission** **for all key soft services providers via our PULSE performance management tool** **.** + **Analyse supplier performance and escalation data** **to identify risks and opportunitie** **s** + **Drive overall performance improvements across soft service** **s** **categories, l** **ead** **ing** **on performance management** **activity for key underperforming suppliers** + **Support** **account teams to manage** **performance at an account level** **, providing training and support as part of our downstream model** + **Support CBRE’s teams to deliver increased margin from soft service** + **Build relationships with strategic partners** **at operational and senior levels** + **Lead SRM meetings with key partners, engaging relevant stakeholders across key functions** **to drive** **growth** **and** **identify and implement key innovations** + **Build training materials to support the business to** **manage soft services partners more effectively.** + **Work with operations teams to drive utilization of these materials** **Key Skills Required** **Proven experience in soft services procurement (cleaning, security, catering and waste)** **Strong influencing skills, comfortable with working with and managing various stakeholders with differing requirements** **Experienced in supplier performance and relationship management** **Strong commercial acumen and negotiation skills within soft services.** **Excellent stakeholder engagement and communication skills.** **Understands commercial and contract risk** **Strong written and verbal communication skills** **Analytical with the ability to use data to drive decision making** **Ability to work in a face-paced, deadline driven team environment** **Takes a collaborative and relationship driven approach with Supplier Partners, seeking to reach mutually beneficial outcomes** CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)