Job objectives and responsibilities

To co-ordinate the Administration and Helpdesk staff in four site locations; ensuring that they manage all administration tasks to support Mitie process and activities Manage the day-to-day interaction internal Clients and Helpdesk to ensure jobs are logged correctly on Maximo to ensure SLA's are met To provide strong support, accurate reporting and up to date figures for the FM team and the Client Supervise a team of Administration and Helpdesk Operatives to ensure best practice and quality service; including sickness, annual leave and workload

 

Main duties

First line Supervision of the Help Desk calls and team including but not limited to:-

Answer the telephone and address enquiries Raise reactive call outs on Maximo along with quotations/cost estimates to the client Raise Purchase Orders Approve To Pay purchase orders on a periodic basis throughout the week Co-ordinate subcontractor reactive calls ensuring that calls are promptly responded to and closed off Communicating with Supervisors / Engineers / Suppliers /

Liaise with Subcontractors regarding

Security clearance and access requirements Reactive & Quoted Works Chase up jobs logged to close off and chase up costs Delegating workload to admin team

Helpdesk reporting;

Adhoc reports required by the clients for specific information on Assisting with producing necessary documentation for audits when required SLA's, PPM's and finance performance, including support with compiling the weekly/monthly reports Liaise with Contract Management team where necessary and be key point of contact for management enquires on the allocated account portfolios

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