Soft Services Manager
Location: London, WC2H 8NU
Contract Type: Full-time, Permanent
Salary: Up to £50,000 per annum plus up to 10%Bonus
About the Role
We’re looking for a dynamic and results-driven Soft Services Manager to lead and inspire the facilities soft services teams across NBCUniversal’s Global Headquarters in London.
You will overseeservice delivery across Mailroom, Housekeeping, Security, Waste and PestControl, ensuring operational excellence, customer satisfaction, and commercialperformance in line with contractual obligations.
This is a fantasticopportunity to be at the forefront of service innovation, client relationshipmanagement, and team leadership within a high-profile, global mediaenvironment.
Key Responsibilities
Operational Leadership & Client Management
Oversee the day-to-day soft services operation across 5 sites, ensuring high standards and KPI compliance.Act as the primary operational contact between Sodexo and NBCUniversal’s leadership teams.Drive service consistency and standardisation across multiple locations.Deliver weekly and monthly contract performance reviews with the client.Develop long-term, trust-based relationships aligned to Sodexo’s Clients for Life strategy.
Growth, Development & Innovation
Understand all service lines within the contract and identify opportunities to expand scope and add value.Proactively recommend and sell additional services to increase revenue growth and contract profitability.Monitor performance to identify and implement innovations and efficiencies across service lines.
Commercial & Financial Accountability
Maintain full financial control of soft services departments including forecasting, cost control, and budget adherence.Interpret financial data and reports to improve local decision-making and performance.Ensure compliance with all commercial, legal, and health & safety obligations, including KPIs and SLAs.Use systems such as Kronos, SMS, and Maximo to manage reporting, labour planning and service delivery.
People Leadership & Performance Management
Recruit, lead, train, and develop a high-performing team with a focus on succession planning and continuous improvement.Apply Sodexo’s performance review and talent development processes.Build a culture of safety, engagement, and excellence in line with Sodexo values and behaviours.Ensure training plans are in place to meet all legal, regulatory and developmental needs.
Compliance, Safety & Risk Management
Ensure compliance with Sodexo and client policies, including health and safety, food safety, fire safety and equipment maintenance.Champion safe systems of work and ensure statutory obligations are met.Work with departments to implement necessary IT, systems, and tools to support operations.
Person Specification
Proven experience managing multi-site soft services in a complex, high-profile environment.Strong leadership and team management skills, with a track record of coaching and developing others.Experience managing multiple stakeholders and acting as a key client interface.Financially literate with experience managing budgets, forecasts, and interpreting commercial data.IT literate with strong MS Office skills and exposure to systems such as Kronos, Maximo or similar.Ability to make commercial decisions and respond to changing market needs.Excellent interpersonal and communication skills – both verbal and written.SIA Licence required.Why Sodexo?:
Working with Sodexo is more than a job; it’s a chanceto be part of something greater.
Belong in a company and team that values you for you.
Act with purpose and have an impact through youreveryday actions.
Thrive in your own way.
We also offer a range of perks, rewards and benefitsfor our colleagues and their families:
Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeingAccess to a 24hr virtual GP ServiceSodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailersSave for your future by becoming a member of the Pension PlanOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development toolsBike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fitSodexo UK and Irelands enhanced benefits and leave policies
Ready to be part of somethinggreater?
Feed our customersand we’ll fuel your career.
Sodexo reserves the right to closethis advert early if we are in receipt of a high number of applications